The location itself is fine. My bigger issue is the entire process of checking the truck out and returning it. It puts far too much responsibility on the customer. Taking multiple photos, following a long set of instructions, and completing all the required steps feels excessive. It ends up feeling like I’m doing all the work while the dealer does almost nothing. This should be far more streamlined, similar to renting a car. Given the size and scale of U-Haul, the customer experience should be much more efficient and service-oriented.
KEITH W
Kraft Road Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Gratiot, MI 48059
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No improvements needed at this location. All my questions were answered, the facility had plenty of room to drive in and out to access the trailer, and the staff was quick and professional. I'll be using this location next time.
BRIAN GWas brought back early, so I don’t understand why the extra charge but everything went well with the truck
Mark BReally appriciated the customer service / CARE!
WILMER CKatie offered great customer service. When I arrived, the truck I had reserved was smaller than I expected. She was able to cancel that reservation and clean up a recently returned truck for me to take instead. She explained the process of swapping out the trucks in the system and what to expect as far as my bank would show for charges. No issues with the truck. Loved working with Katie!
MICHELLE L