When I booked our Uhaul trailer it was recommended that we get the 6 x 12 unit, based on the items I told the sales person. So that's what's what we reserved. While on the highway to Fort. McMurray I recieved a call from head office saying the 6 x 12 wasn't available and he suggested the 5 x 8. I told him the items we needed to move and he said everything would fit. Well everything DID NOT fit. Luckily my sister was able to take some things but we were forced to throw out item he did want to take. I would not recommend this company and will never use them again. I'm sure we will not be compensated in any way. 😡
TYLER M
Qazi Holdings Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Mcmurray, AB T9H0J8
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Customer Reviews
- 3.0 Average Customer Rating
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The experience was awful. We booked a 20ft U-Haul for 8am. I got a call the day before pick up that only a 10ft was available for 5pm. The next day I called the Franklin Ave location and they told me they could get me a 20ft truck for 5pm or a 10ft truck for 2:30pm. We chose the 20ft. When we go to the Franklin location at 4:50pm he acts like he has no idea what we are talking about. There was also another customer waiting at that location for over half a hour before anyone showed up. So we drive to the Marshall location (where we originally made the reservation) and the guy at the front counter says he can’t help us, we have to wait for his brother? After waiting 15 minutes I call the other location who says the guy at the front counter is indeed suppose to check me in. His brother did not get to check in location until 5:40pm. Ridiculous. Will never book with U-Haul again.
Codey HIt’s my second time to pick up the trailer on this dealer and experienced twice of poor customer service, I have to wait 30 minutes because the agent don’t know what he is doing. He call his supervisor how to do it properly and my 30 minutes got wasted.
Silvino JThe staff that working here they have zero knowledge on the system of uhaul. I supposed to have my refund of $33 last month but they dont want to give it back to me showed them the reciept of it but they have zero clue how to do it!😡
Khalid P45 minutes to pick up a trailer. 30 of it spent with the cashier trying to process my payment. 15 of it spent trying to connect the trailer because of a hitch issue. Cashier was also rude. Would not recommend this location.
Colin R