Business page said they closed at 5 pm. Our reservation pick up was for 4:30. We got there at 4:32 everyone was leaving and the guy told us they were closed. I said we have a U-Haul reservation for 4:30 and he got an attitude and said we were supposed to be there no later than 4. Acted like we were a bother. He then yelled to another guy to not lock the back lot yet, so if we had gotten there a few minutes later it seems like we wouldn’t even have been able to use the mobile pick up because the truck would have been inaccessible. Thank goodness we got there when we did. If you’re going to be a U-Haul pick up spot honor u-hauls reservation hours and your own posted business hours. Truck was fine, bad customer service.
Kayla L
Jerrys Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Myers, FL 33908
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkI have rented from several locations. I generally pick the closest to my location. However, I needed a trailer that was not available at the closest location. Jerry,s became the closest. They were very friendly and quick to get the trailer. They helped set everything up and I was out the door in 10 minutes. Drop off was just as easy and quick. I will be using them for all my future reservations..
Jason SThis location is really customer friendly- easy in, easy out
Mary WThese people and the equipment were great. I plan to utilize Jerry's more in the future.
James GService was excellent and personnel were helpful and personable.
James G