Customer Reviews for Oxon Hill Rentals
(U-Haul Neighborhood Dealer)

1,714 reviews

9120 Livingston Rd   Fort Washington, MD 20744

(301) 248-1441

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 248-1441

9120 Livingston Rd
Fort Washington, MD 20744

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Reginald B. 
Rating:
5.0

Pick up was quick and easy, although my original rental reservation wasn't available, I was accommodated with the next best thing for the same rate. The staff was very pleasant!!

MICHELLE S. 
Rating:
4.0

Is it common for U-Haul locations to be closed on Sundays? I would think that would be the busiest day of the week for truck returns...

Heather G. 
Rating:
5.0

Everything was fine

KEITH Y. 
Rating:
5.0

Customer did not leave a comment.

REISHA R. 
Rating:
4.0

Customer did not leave a comment.

EUGENE Y. 
Rating:
3.0

The young ladies that work in there are not friendly at all. They need customer service training. Very unhelp

DONNA M. 
Rating:
5.0

Awesome

Charles W. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY T. 
Rating:
5.0

Customer did not leave a comment.

BOBBY S. 
Rating:
5.0

Customer did not leave a comment.

Seife B. 
Rating:
1.0

Get the right email address for the customer. I haven't rented a U-Haul trailer

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

ALFONSO M. 
Rating:
5.0

Customer did not leave a comment.

LEON R. 
Rating:
5.0

Customer did not leave a comment.

Ulawnda J. 
Rating:
4.0

Customer did not leave a comment.

OLIVER R. 
Rating:
5.0

There's no need for improvements, everything worked out great.

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE N. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Nothing great services

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

COY D. 
Rating:
5.0

Customer did not leave a comment.

SILVADER E. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Good customer service

DWAYNE Y. 
Rating:
5.0

This was a good rental experience. The staff was very focuses and spot on with assistance.

Frederick S. 
Rating:
5.0

Great customer service and the truck was clean

James L. 
Rating:
5.0

Not applicable. Move went perfectly.

BENJAMINJARED L. 
Rating:
5.0

Customer did not leave a comment.

DREMA C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

Slow. Staff seem lost and the lack of knowledge is outstanding. Delays the whole process and making it efficient

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

NAARA P. 
Rating:
4.0

It was hard to reach anyone on the phone. However, the truck was clean and the service was good once I arrived at the U-Haul location.

KAREN B. 
Rating:
5.0

Keep doing what you doing, Mr. Reggie was a great help.

JOHNNIE D. 
Rating:
2.0

My reservation was made for 5 am as I was told that this was the ONLY time to pick up. I show up at at that time only to find that the location was not open and did not send me the code as I was told to expect to get the keys from the lockbox. Additionally, the after hours/emergency number was not answered nor did I receive a call back from the messages that I left. I had to wait until 8 am for them to show up to get the truck which put my move at least an hour behind. Additionally, U-haul needs to do a better job of vetting the moving companies that they advertise and care about how those companies treat their customers. i would not recommend this location or U-haul to any of my friends.

MAYA B. 
Rating:
3.0

Customer did not leave a comment.

KEVINPAUL H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD K. 
Rating:
4.0

Customer did not leave a comment.

LARRY T. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN B. 
Rating:
4.0

Customer did not leave a comment.

CHARDA S. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Easy peasy! Thank you!!!

STEPHANIEMAE H. 
Rating:
4.0

Customer did not leave a comment.

DANIELHUMBERTO C. 
Rating:
2.0

Customer did not leave a comment.

KEITH G. 
Rating:
1.0

The truck transmission was slipping real bad I thought I was going to brake down

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM S. 
Rating:
5.0

Customer did not leave a comment.

ANDREJ W. 
Rating:
4.0

Everything was good and the service was great.

Eldon A. 
Rating:
5.0

Customer did not leave a comment.

HAROLD G. 
Rating:
5.0

Usually no bad experiences but this particular rental was full of ants! I killed at least 30 ants and had to spray the back of the van before putting furniture in it. Other than that, it was perfectly fine.

Kiera R. 
Rating:
5.0

Great attitude and friendly customer service.....

COY D. 
Rating:
2.0

One of the ladies in the office should not be around humans.

ROBIN G. 
Rating:
5.0

Customer did not leave a comment.

SUJWALAPUTTAGUNT B. 
Rating:
5.0

Call Customer if a new truck comes in.

JOHNNIE D. 
Rating:
5.0

Great customer service!

ANDREJ W. 
Rating:
5.0

Customer did not leave a comment.

Lesly A. 
Rating:
5.0

Stay Blessed

Qawiy S. 
Rating:
5.0

Buena atencion

DIMELDA R. 
Rating:
5.0

The place is too small for customer service otherwise the place is cool with the fastest customer service in Maryland.

SIMBA A. 
Rating:
5.0

While I like the electronic after hours return options, it took 30 minutes just to get the site to work even following all the instructions. I wish there were a paper option for those returns so that we wouldn't have to incur the $20 fee.

KIERA R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Darrel W. 
Rating:
5.0

Customer did not leave a comment.

TIAUDA T. 
Rating:
5.0

Everything was great!!!

MALCOLM H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

Marion K. 
Rating:
5.0

So far my experience here has been great. I had an appointment with no problems setting up. I was helped right away and check in was quick. Great customer service, greeted with pretty smiles at the front desk. I returned the rental with no issues, still great customer service. Only thing, if I had to point something out.. the lot/yard could be bigger and spruced up. I'll keep going here though and will still recommend this place of business.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

When I opened the trunk I saw all the floor covered in dirt, so I had to take the broom and clean all that mess up. It took me several minutes. I've got pictures and a video to show you. I'd like to request compensation for such inconvenience.

HERNANARIEL F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT HUDSON K. 
Rating:
3.0

This was a great deal. Will recommend to others.

AARON C. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Did not have all the reserved equipment

DAVID M. 
Rating:
2.0

They get confused of the charges & some employees are not properly trained!

SEIFE B. 
Rating:
5.0

Keep doing what you are doing

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

I didn't use the trailer because ramp/opening was not wide enough for my need. I rented a 6ft wide trailer but had no idea the ramp was not the full 6ft width and the cargo I rented the trailer for could not be loaded and I had to get a different trailer. Location is great otherwise.

Arthur S. 
Rating:
3.0

Customer did not leave a comment.

OMARI C. 
Rating:
2.0

Customer did not leave a comment.

EMMANUEL J. 
Rating:
5.0

Good service and convenient. The only thing I would say is that my wife and son dropped off the equipment at night, and the lot is not flat, and there was nothing around to chock the wheels with. They had to use a dolly. Maybe have some wheel chocks in each trailer?

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

DONNIE G. 
Rating:
5.0

Being that it was my first time coming there during business hours, parking is very limited. Overall its a nice location.

JEANNETTE W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

I had a pick up truck and the back was not clean and on return I was told that it wasn't clean!! But I returned it like I got it.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

LEON R. 
Rating:
3.0

The rental was dirty and had a strong weed smell

Richard S. 
Rating:
4.0

Customer did not leave a comment.

ADRIENNE B. 
Rating:
5.0

Customer did not leave a comment.

Abraham B. 
Rating:
5.0

great service.

Yvette J. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Good.

William M. 
Rating:
3.0

Customer did not leave a comment.

Theron G. 
Rating:
5.0

Nothing! Your staff were outstanding.

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

JUDY C. 
Rating:
5.0

Very helpful and friendly staff. Vechicle was ready.

CARYLANNDOROTHY P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top