The self-pickup at 8 am (off hours) was a bit tricky. Had to call customer service, but couldn't resolve the issue. I was told that my booking was not set up for self-pickup, and I had to wait until 9. Was confused! Though my schedule would be messed up for the whole day by an hour. I was transferred to a booking manager, and he told me that even though the regular hours are open at 9, someone should be there. It was a car servicing center, and the person was able to help me get the keys smoothly. It was a relief; however, the experience was not as demonstrated in the U-Haul video about self-pickup. NOT AS EASY AND SMOOTH AS THE ADVERTISEMENT VIDEO PORTRAYS. The question remains, what would have happened if I decided to pick up at 10 pm to load my stuff a day before? The care service center would have been closed! So, it is not the location but the overall process of having self pickup systems seems to have issues.
JANAK S
Kwik Kar on University
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76107
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- 4.0 Average Customer Rating
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I can't think of anything, these guys were fast; friendly and professional.
DAVID EI returned the u-haul and they sent me a no return notice and tried to change my account again
DAVE MToo crowded
LAURA GMy only complaint was I preordered moving blankets and they were out of stock
EMMA P