The actual rental was alright, until we accidentally misplaced the keys. We called the Central Office and explained the situation. We were told that it was gonna cost us $450 to get a replacement key. I informed them that I'd rather use my AAA account to get another key. We paid for an extra day being We couldn't locate the key. The following day we found the keys, about 2 hours before we had to have the truck back. We asked if it was possible to get a few extra hours, because we still had to drive to the location to unload the truck. They said it was fine, just be sure to have the truck back by tonight. We said, thank you. We did return the truck, but today I was informed by my bank that they tried to charge me $443.89 for it being returned a bit late. That is utterly ridiculous, plus they informed us that no late charge would be applied due to us communicating with them, and us accidentally misplacing the keys. So, my overall experience rating would be at best a one star out of a possible 5 stars. I definitely wouldn't recommend them to family and friends.
Debbie L
Devon Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76116
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The lady in the office was sweet and she got me out of there fast.
ANTHONY DService, in particular, was exceptional.
STEPHEN GStop the overkill on the check out and check in online procedure. It is quicker and easier to do this manually. I spent 30 minutes with your staff trying to get your worthless AP to work. I will not use your online system again.
Ross MThank you for all your patience and support
Tracy B