I received this truck, it had not yet been checked in. He gave me the keys and had not checked the back of the trick. It was close to closing. When I got to my location, there was stuff in back of the truck. My laborers did not want to touch it, they wanted to charge me extra to empty the stuff out. I said no, they left. I had a certain amount that i had to pay the laboreds and i lose that. I brought the truck back, parked it, was not able to use it. He charged me any way. He said he did net know how to reverse the charges. Not only that he did some kind of promissory note for extra charges. I do not know what for. He stated, " the first time I didn't check the truck all kind of stuff is left in the back." He said," your next rental will be free". Is that possible? Is this professional business? My card should have been refunded, and I should have been given something for my inconvenience. Paid men to help me and I lost that help because a u haul representative was not on top of his job that day. I think he's a very nice person, but being nice did not help me in this situation. He should have checked the truck in like he was supposed to immediately when it arrived and it would have been ready for me. To avoid these types of mishaps, don't get to comfortable and get things done immediately. I hope the corporate office can help remove these wrongful charges. The more I think about it all, the angrier I get. Even though I really like this location, this was very poor service for what I need and he didn't know how to complete his job he said and I am still not made whole.
Carla S
Compass Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76123
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Fix the overhead door,tire air system. Clean the truck the steering wheel was so dirty my hands stuck to it
STEPHEN MThe A/C doesn’t work very well, that is something to improve in the truck, thanks
Marco AWas called to drop off at this location due to needing a 10ft truck. I arrived and doors were locked. Waited over 15 mins for employee to show up. And also again employee did not do a walk around of vehicle
JOSEPH KI only wished that the 10’ truck came with a ramp, but this was a small move and we completed everything in one trip! Very great service and very happy customer! :)
Kaylynn H