This location not open on Sunday for drop offs. Attendant just said “put keys in drop box” after parking truck at location. I wasn’t at ease doing this so I tried calling U-haul support line to talk to a person so I had some record that I was returning the truck and was putting keys in drop box, but 20-30 minute wait (whaaaat…?). Tried using U-haul app since they boasted a “simple return process”. But, I reserved the truck online (not thru the app) so the app was useless because I hadn’t created a login…no login, no simple return process. Tried using chat (thru the app)…but the chat couldn’t find my reservation # which I obviously had since I reserved the truck online. Rate the experience 1 star (out of 10). Poor!!!
Stacy J
Storage Depot Altamesa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76133
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Customer Reviews
- 4.5 Average Customer Rating
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Aaron GThe employee was very professional and courteous.
Mellissa OI really cannot answer these questions because it was after hours when we dropped the truck off.
Tamerick BShannon was very Professional and courteous. Thank you.
Tamra R