The reservation was for 730 but I could y pick up until 8am. Otherwise great.
RENEE M
Kwik Kar on University
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Fort Worth, TX 76107
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Customer Reviews
- 4.0 Average Customer Rating
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The self-pickup at 8 am (off hours) was a bit tricky. Had to call customer service, but couldn't resolve the issue. I was told that my booking was not set up for self-pickup, and I had to wait until 9. Was confused! Though my schedule would be messed up for the whole day by an hour. I was transferred to a booking manager, and he told me that even though the regular hours are open at 9, someone should be there. It was a car servicing center, and the person was able to help me get the keys smoothly. It was a relief; however, the experience was not as demonstrated in the U-Haul video about self-pickup. NOT AS EASY AND SMOOTH AS THE ADVERTISEMENT VIDEO PORTRAYS. The question remains, what would have happened if I decided to pick up at 10 pm to load my stuff a day before? The care service center would have been closed! So, it is not the location but the overall process of having self pickup systems seems to have issues.
JANAK SI can't think of anything, these guys were fast; friendly and professional.
DAVID EI returned the u-haul and they sent me a no return notice and tried to change my account again
DAVE MToo crowded
LAURA G