Great customer service!
Megan D
Airport Road Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fortuna, CA 95540
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The customer service and overall cleanliness and professionalism of the pick up location was excellent. The truck itself was ok other than the fact that the heat didn't work AT ALL, which I'm guessing they owners of this location were unaware of because the heat may not have been used on the previous trip (as it was still quite warm there). While it was no fault of theirs and we were very happy with the customer service at our pick up location, I feel that UHAUL should be reimbursing us for some of the cost as the lack of heat had a significant impact on our experience and my health. I had a mild cold on the first day of our drive from California to Canada. We stopped in a small town on the Oregon Coast at the end of the first day and the next morning we woke up to 40 degree F temperatures. We went to warm the truck (for the truck's sake and for ours) only to find that the heat didn't work at all. We spent the first three hours of the drive, bundled up with teeth chattering until the sun came up high enough to start warming things up. This kicked my cold into high gear and I was very sick the remainder of the trip. This is unacceptable and was deeply frustrating on top of the other changes Uhaul had already made to our pick up location, which was more than 30 miles from our requested pick up location.
ANEA BThey charged me a clean fee for dirt that's was there already
Jason BEverything was great no complaints!
Beth CVERY NICE STAFF
DENNIS D