Staff did not have access to the rental system and told us to just go online and complete our rental paperwork. Problem was there was also no cell service at rhis location! After we said we were leaving, they offered to call the regional.office to help us. They were completely incompetent and could care less what happened to our rental. Will never rent from uhaul there again. Uhaul should not let these people handle anything related to their business.
Todd M
Fort Knox Self Storage Frederick
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21702
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Customer Reviews
- 2.5 Average Customer Rating
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Due to bad connectivity, I could not upload photos to the U-Haul application. I asked the clerk in the location (storage facility) for help, and he said he couldn't do anything. Not helpful. I would not use this location again.
HARRY ODid after hours drop off so no interaction with persont
CHRISTOPHER MUpdate the check-in and check-out experience. Expecting customers to use your App, or use their cell phone, for essential check-in / check-out needs is ridiculous. It's my phone, I use it for my purposes, NOT yours. I'll likely never rent from you again.
DAVID SGreat experience.
ROBERT W