Felt like I kind of got ripped off with the cost. I only needed the rental truck for two days but got charged for 4 days. I returned the truck after less than 24 hours but got charged for 4 days. Why was there a 4 day minimum? I'll definitely shop around next timeJohn B.
Fort Knox Self Storage Frederick
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Frederick, MD 21702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The staff their is GREAT!!! Period!Timothy S.
Had to drive 30mi away to pick up instead f 3mi requested. Understood availability is limited, I was fine with that especially they offered extra free 50milage free of charge, but when I returned, I found that they did not gave me 50 mi credit in their system! CS wait time to address this was longer than one hour to when returned at the gas station! Such a lie and such a terrible service. Will not rent from uhaul again!Ryan K.
We had selected an in person pick up. The location was closed on the day of our rental. I did not receive an email or a text notifying me that location was closed. I called U-Haul and had our reservation converted to electronic. It took another hour to get the key due to horrible Wi-Fi service in the area. We were giving an alpha password to gain entry however the lock is numerical.Gerald T.
I am thankful that this location had a truck. My original truck was cancelled by UHAUL. I had to find a truck myself, ended up with a 15 foot, had scheduled a 20 foot. All of my father's items could not fit in the truck. I had to leave some of his items in another state. I am VERY disappointed in the way UHAUL handled this.Daphne T.