Check-in was a little bit of a hassle. I listed my husband because it’s normally who I list for the next person to call. I had to sit and wait for someone to call him and he was about to run a race so there was a limited timeframe available. So I felt like we sat at the location for about 15 to 20 minutes. Just trying to get everything verified, you couldn’t reach customer service via chat or phone. Kind of resting with the drop off. The drop off location was a little risky. I would not have dropped that off at night in that location. Plus, we had to upload photos after already paid the deposit. And there was no indication that I was done with everything on the app. It just kinda kicked me out and wouldn’t let me sign in. And then had to call customer service to see if everything was OK. I felt like it was a lot of time wasted to do the self check-in and self check out
Renata F
Fort Knox Self Storage Frederick
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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From start to finish the experience was easy. It made a difficult day of moving less painful. Customer service was exceptional. Thank you!
Julie CFelt like I kind of got ripped off with the cost. I only needed the rental truck for two days but got charged for 4 days. I returned the truck after less than 24 hours but got charged for 4 days. Why was there a 4 day minimum? I’ll definitely shop around next time
John BThe staff their is GREAT!!! Period!
Timothy SHad to drive 30mi away to pick up instead f 3mi requested. Understood availability is limited, I was fine with that especially they offered extra free 50milage free of charge, but when I returned, I found that they did not gave me 50 mi credit in their system! CS wait time to address this was longer than one hour to when returned at the gas station! Such a lie and such a terrible service. Will not rent from uhaul again!
Ryan K