Felt like I kind of got ripped off with the cost. I only needed the rental truck for two days but got charged for 4 days. I returned the truck after less than 24 hours but got charged for 4 days. Why was there a 4 day minimum? I'll definitely shop around next timeJohn B.
Customer Reviews for Fort Knox Self Storage Frederick
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ann L.
Customer did not leave a comment.Timothy S.
The staff their is GREAT!!! Period!Timothy S.
Customer did not leave a comment.Howard S.
Had to drive 30mi away to pick up instead f 3mi requested. Understood availability is limited, I was fine with that especially they offered extra free 50milage free of charge, but when I returned, I found that they did not gave me 50 mi credit in their system! CS wait time to address this was longer than one hour to when returned at the gas station! Such a lie and such a terrible service. Will not rent from uhaul again!Ryan K.
We had selected an in person pick up. The location was closed on the day of our rental. I did not receive an email or a text notifying me that location was closed. I called U-Haul and had our reservation converted to electronic. It took another hour to get the key due to horrible Wi-Fi service in the area. We were giving an alpha password to gain entry however the lock is numerical.Gerald T.
Customer did not leave a comment.John N.
I am thankful that this location had a truck. My original truck was cancelled by UHAUL. I had to find a truck myself, ended up with a 15 foot, had scheduled a 20 foot. All of my father's items could not fit in the truck. I had to leave some of his items in another state. I am VERY disappointed in the way UHAUL handled this.Daphne T.
The location services did not work the first 4 times I attempted to start the truck pick-up process. After the verification process was complete the code I received to unlock the back of the truck to obtain the keys was a four letter word, however the lock on the roll up door was a 4 digit rolling number lock. I then had to call the office manager as the individual working had gone back inside the storage facility. I then had to wait for the office manager I phoned to call the individual working to come up and address the issue. The individual was able to address the issue and opened the roll-up door about 6 inches to obtain the keys. Unfortunately after now having already lost close to 30 minutes of my 6 hour rental, due to the issues with the location services, awaiting the verification process and being provided the wrong code to unlock the truck, I hastily completed the pre-inspection process and drove to my first destination. Once I arrived at my first destination and opened the cargo hold of the truck I realized the 24 furniture pads that I requested and paid extra for were not in the truck. I will say everyone I personally dealt with was courteous but overall the experience was not as smooth as it could have been.Kenneth U.
Customer did not leave a comment.KIMBERLYMICHELLE N.
Simply put, Liz was truly amazing! She made the drop-off process painless. Would recommend this location highly.Massimo G.
Customer did not leave a comment.Nicholas A.
Customer did not leave a comment.Jack Z.
Liz is extremely happy and pleased to answer all questions patiently.Tim A.
I am sitting trying to figure out how you only allotted me 41 miles. You gave me enough miles to make it from point A to point B, yet you didn't allot me any miles to get from the uhaul location to point A, or any miles to get from point B to the drop off location. Highly annoyed, and I am sure you are you to charge me extra for it.Kevin F.
The only thing I would recommend is that that they have a sign as to where to park the vehicles being dropped off after hours.Gary G.
Customer did not leave a comment.Kathryn W.
This location is awesome. The staff is friendly and very helpful. Return of Uhaul was complete ina matter of minutes! Definitely will use this location againMichael L.
Customer did not leave a comment.darrel J.
when I arrived to drop off the equipment no one waqw available the business was locked up no contact numbers or names were posted anywhere, the hours were posted but was locked up even though the business was to be open. an employee who was not on the clock happened to be on site to attend to a watch dog and told me to just park the trailer in the grass and leave it. also to put the contract paperwork in the crack between the door and she would enter the information later that day when she come to work. ( at a time that was listed as closed hours) a poor way to do business as well as promoting theft if someone wanted to steel the trailer.Johnny C.
I did not request insurance over the phone, but when my husband picked up the uhaul they had already added it and said I had requested it. Also the lady who took my reservationsaid it was $.99 per mile but charged my husband $1.29 per mile. I called that same day and every day since and NO ONE has answered the phone!!! The answering machine has the same message that they will be open "after 2 p.m." no matter when you call, and they are actually never open. Must be terrible for any future business. I would highly NOT recommend this place to anybody.Stephanie J.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.GREGORY T.
Customer did not leave a comment.jason B.
Staff did a great job. The rental process was a very nice experience and they made it very smooth. Returning the truck was a snap. The young lady that checked me in was very good. I would recommend this location for rentals to anyone. Thanks for a great experience. I'll be back.Charles J.
Customer did not leave a comment.kathryn M.
Customer did not leave a comment.Brandon F.