Do not recommend this location. We used them twice in two weeks, and both experiences were terrible. First, we reserved a 26' truck for 5:00 PM. The site was completely unstaffed, no pickup instructions were provided, the app malfunctioned, and we spent over an hour stuck on hold with customer support just to get the keys. Second, I arrived at 11:55 AM for an 11:45 AM trailer reservation. The attendant aggressively claimed I was over 30 minutes late, stating she had arbitrarily moved my pickup time up because she "had things to do." I received zero notification of this change—nor is it acceptable to unilaterally move a customer's reservation. She then threatened to withhold my dispatch simply because she wanted to leave early. After driving 5 hours to get there with a tight turnaround back to Birmingham, I literally had to beg for the equipment I had reserved. Hostile management and abysmal organization.
Jack R
BJ's Bait and Feed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Freeport, FL 32439
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Customer Reviews
- 3.5 Average Customer Rating
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Very inconvenient to rent a truck and it be on 1/8 of a tank of gas! Picking it up on full and returning it on full is the only true way of only paying for what you use! We did not factor a gas stop right after picking up the truck!
Jeffrey AThis is the third return rental to this location. Very easy return process!
Ann LThe owners were not there. The district manager was there and gave me the truck an hour after my pickup time and empty on gas. The mobile app would not work.
George SOnsite representative could have been a little more pleasant.
Charles K