They nickel-and-dimed me. $20 for after hours drop off. The sign said in big letters 24/7, but nothing about a drop-off fee. Does it cost them $20 to open the key box and get the keys out:? What's this fee for? They charged me $35 for cleaning. There was absolutely nothing to clean. I only had the truck a few hours on the highway. There was nothing in the cab or bed to clean whatsoever. Sleazy practices.
Jeff F
BJ's Bait and Feed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Freeport, FL 32439
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Customer Reviews
- 4.0 Average Customer Rating
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This location charged me $46 for damaged chain and hook after paying for insurance. Why did I paid insurance for?
DAVID FWas just a grass lot. Drop-off was via the app, no personnel on site.
Samuel ATruck came with gas gauge below 1/4 of a tank. The truck was driven 20 miles and returned. They decided to hit me a 30$ service gas fee and then - 26$ fee for 6 gallons of gas. Supposedly anything under a 1/4 of a tank returned and you get hit with additional fees. The people were not very helpful and acted like it was inconvenience if you had questions. $200 for a 3 hour rental was definitely not worth it. I would drive to further location to have better service and pay the addition mileage fee.
Michael CIt was a very easy rental as long as there’s someone there on the return works out perfect
Vincent M