This location was super convenient and easy to access. I returned after hours, so I didn't actually have any interaction with the personnel. Would definitely come here again.
ALEXANDER P
Frisco Auto Exchange
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frisco, TX 75034
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Inside of truck was very dirty. It had not been swept out by previous renter. Also, truck's air conditioning did not work and this was a definite problem due to a 2 1/2 hour drive one way and 2 1/2 hour drive back in 95 degree Texas weather.
STEPHEN YThe employees were nice, but the owner was a complete jerk. I had reserved a dolly, and there was one there. The owner refused to let me have it because he said he needed it for "his customers" the next day. After a lot of back and forth the employees helped me out when the owner refused to.
JOSHUA SDon’t dismiss our questions about what to do since we had a tire blow out one mile before we got to our destination.
JOHN SThe man working there has absolutely NO personality Period!! Have no clue why he even works with the public! No welcome greeting, no Hi, no Thank you at all!! Just a what’s your name, what’s your email, are we using card ending in **** You will get an estimated receipt of blah blah the break down is and here’s the key. I left something in the vehicle called ahead so he could be informed. Message was sent to him. I asked when I returned back up to the location, did he get the message or retrieve my items I forgot in the vehicle? He told me “Nope haven’t checked for any messages. You can go look in the vehicle yourself for what you forgot, the door is unlocked” He didn’t budge from the chair! I felt like ok he’s got my money now, the transaction is done and could give a rat’s patootie regarding anything else!! I couldn’t believe my eyes or ears as he yawned saying he’s tired! WTH?! Wow. I’m a manager on my job and also has been on a few previous jobs in the past and Customer Service should be top priority but I have NEVER! This totally left a really bad taste in my mouth!! I’ve been using Uhaul for years!! And just a few months or so ago (different location) and never experienced this!!
MICHELLE W