I ordered a 15 foot truck based off of the tight space we had to park the truck in when we got to our next location, i drove an hour away just so i could get this 15 foot truck and when we arrived the had changed us to a 20 foot truck without informing us before hand. This was a remote location so i had to call uhaul and the uhaul lady i spoke had a horrible attitude when i asked her to help me locate the next place with a smaller truck she said â€œlook i don't know what you expect me to do about this, have a nice dayâ€ and hung up on me. This 20 foot truck made moving a massive pain since the place we moved to had such a small area to park in we had to park a block away to move everything. Highly annoyed.Stephen P.
Joshs Mini Warehouses and Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Gadsden, AL 35901
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- 2.0 Average Customer Rating
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Have nicer customer service reps, make sure vehicles are clean. Ours was disgusting and covered in cigarettesChristopher M.
Robert, the UHaul rep changed our pick up location and the new location was VERY inconvenient. My Android smart phone or the local WiFi was not sufficient to handle and online check in. All of the hassle we incurred cost we valuable time, 2 hours wasted!!!! Eric was very kind but lazy to step up and help us. At the inconvenient location we had to travel to on West Meighan, Kimberly was on a person call to her child's teacher, so we was trying to multi-task, however, we were the ones being slighted.Rhonda G.
Returning was somewhat disappointing. Supposed to have open at nine. I knocked on the door several times. Then a man opened and ask me what I wanted. I told him that I was returning a truck. He came around to assist us and told me that he was trying to use the bathroom. TMI. Did not need to know that. But finished quickly and wished us a merry Christmas. Rome location. This comment is for the drop off at 2447 Shorter AveAngela M.
They were not there At the location and it took a long time to follow thru with turning the truck in without a live person. We did not like using the iPhone for check in.JIMMY T.