Great experience.
ROY G
Mail Boxes & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gainesville, FL 32606
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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.They did not have any thing I had ordered online. Moving blanks, (I need 24) or four-wheel dollies, (I needed two).
JAMES BThis was the first and worst experience for some who has never used any moving service to have gone through. I was told multiple things over the “recorded” lines and yet once everything was agreed upon “oh the 15 different agents you spoke to, we could only pull up three and those three calls, did not say what you mentioned”. U-Haul’s supervisor was rude, tried telling me that I was speaking to a woman when I was clearly speaking to a man and gave them the dates and time for every single call interaction. They tried saying I returned my U-Haul late, I literally had it less than 9 hours. They also said I returned it to the wrong location, but the lady I spoke to at pick up TOLD me to bring it back there and how and where to park it upon return, AND where to place the key after hours. Funny how they “tried” reaching out to her to confirm but could never get in touch with her. To top it off they tried charging me $70+ for not filling the gas meter completely but we did with witnesses at the gas station with us as we did it! I signed up and agreed to a special offer that I was given for a day (24 hour) rental for the medium-size U-Haul truck for $50.00, local pickup, with about an hour drive to and an hour drive from, it would have been maybe 10 or 15 miles over the mileage coverage but the worker I spoke with over the phone stated he would cover it for me, I clarified it with him and he said yes because the size u-haul I wanted at first would have been over a two hour drive to and from just to pick it up for I was covered for 130/35 miles in total. The two supervisor I spoke with just flat out refused any and everything I was told and claimed half of the information they could not verify and the other half was “miscommunication but I used different service with a different title and should be charged accordingly because that's what I truly used”. This was absolutely horrible as a first-time user of U-Haul and I had just given birth less than two months ago at the time. I would NEVER use U-Haul again nor recommend this service to anyone. If you can not honor your words through your employees and your supervisors not competent enough to decipher the truth when a customer is positive in their truth WITH evidence like screenshots, photos, paper trails, and call logs, I WILL not and do NOT want to do business with you. Unless, this is a training enforcement to cheat customers out of their money regardless of whether they are correct or misguided. I do not recommend renting from U-Haul. Thank you FL-Firsttime-Lasttime-Renter
terissa tNo call was made before pick up. When I arrived my furniture dolly was not available. It took 5 phone calls to U Haul to secure one. I was not taken to the vehicle but given a key and told to find it. There was not pre-check for damage so I could not report damage already on the vehicle.
LEAH SExcellent customer service!
ANDREW K