Broke my two furniture set and did not have courtesy to tell me. Came is 2 hr late, charge me extra hr. I. Even paid tip, never hire them again.
HARMEET S
Security Public Storage Gaithersburg
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gaithersburg, MD 20878
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everyone at this location was personable and helpful. This location has a very small office and the equipment is spread out all over the expansive Storage Facility and no one was certain where the trailer that I rented was located. The trailer that I rented was good for my purposes, but the tail lights did not fully work and the Regional Manager, who happened to be there, had to splice in a new wiring harness while I waited. He was very professional, but he did not have a proper crimper tool so he was forced to use needle nose pliers. I drove about 3 miles to my pickup location and when I arrived there the lights were not working again. Two of the splice connections were loose, so I had to repair it again by properly crimping all of the connections. The connectors should have been heat shrunk too, but I did not do that. After that, everything was fine. I have used another U Haul location for a hitch installation, on Snouffer School Road in Gaithersburg, and found that to be larger, better organized, and better equipped. That is why I only gave this location an Average rating. I had to answer No on the equipment being well maintained because it should have been checked out and made fully functional before I arrived to pick it up. Still, I would recommend U Haul to a friend because I believe that you provide a valuable service at a reasonable cost, at least for a trailer. Thanks for asking.
JACK LThe first car had a lit engine light. The second car had something odd going on with the starter. It was hard to start the truck. Once I got it started it was fine.
ANITA BCustomer service, ABSOLUTELY AWFUL at your King Farm location, is delightful here at Metropolitan Road location. Employees very helpful and interested in making sure everyone and everything is just right. Can’t say enough good things about them.
DANIEL BTAIL LIGHT BROKEN
JOSE B