People in the location were not knowledgeable at all, took an hour and a half to get my equipment. I was given attitude by both parties I spoke to when picking up and dropping off. I wasn’t able to use mobile pick up and my equipment wasn’t in the truck, when I went inside to ask about where I can pick up, I was told to come back in the morning because they didn’t know and they weren’t in charge of Uhaul. I feel like I got scammed. I was only able to get my truck because I was insistent on getting it. A third party had to be called to get the truck and they had to manually put in my information on Uhaul’s website. I don’t like having to give out my information but fine. After I got the truck I left to the gas station after trying to check in but realized my equipment wasn’t there in the truck so I had to come back. Worst experience with Uhaul I’ve ever had, please don’t let them continue being a neighborhood retailer.
Sally F
Montgomery Village BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gaithersburg, MD 20886
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Customer Reviews
- 3.5 Average Customer Rating
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TEWODROS AMade a pick up reservation for 830 gas station attendant could not effectively speak English. He was unfamiliar on how to dispatch a reservation. He insisted he needed a truck number, which was not the reservation number. He kept giving me the phone number of his manager, Ruby, who did not answer his phone. I was not able to secure the vehicle until an hour after my reservation when I manager arrived. The computer system crashed, which forced the manager to use his personal phone to finish checking me out.
Jason DMike made the process very easy. He is friendly and reassuring. We really appreciated working with him.
ELIZABETH ETerrible customer service. The person was rude, and snappy. He harassed us while putting gas. He charged us for the insurance we had initially declined.
Carlos C