Made a pick up reservation for 830 gas station attendant could not effectively speak English. He was unfamiliar on how to dispatch a reservation. He insisted he needed a truck number, which was not the reservation number. He kept giving me the phone number of his manager, Ruby, who did not answer his phone. I was not able to secure the vehicle until an hour after my reservation when I manager arrived. The computer system crashed, which forced the manager to use his personal phone to finish checking me out.
Jason D
Montgomery Village BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gaithersburg, MD 20886
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Mike made the process very easy. He is friendly and reassuring. We really appreciated working with him.
ELIZABETH ETerrible customer service. The person was rude, and snappy. He harassed us while putting gas. He charged us for the insurance we had initially declined.
Carlos CIt was only a half tank of gas and the tried to get me with a full tank at drop off. Rude employee, I was 2 hours late they charged me for a whole day . The truck stink and it had a flat tire
LETITIA BGreat service by the owner of the facility.
RANDY S