Windows were dirty and the shutter door would take 2-3 attempts before shutting. The attendee for drop-off was rude demanding the vehicle be parked in a particular spot and requesting the customer to provide photos of mileage. The start time of the pickup did not adjust for 30 mins it took to check-in and get the truck. Very poor service.
Derek A
Montgomery Village BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gaithersburg, MD 20886
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I was very happy with the service.
IBRAHIMA BBetter customer service.
Sara RThis is the second time within 3 years that I have worked with them. I am very satisfied with their prompt response to set up the 10 foot truck for my local moves. The only problem I had this time was they did not provide 2 hand trucks that I asked for, but the mover helpers I hired thru them used their own dollies. O/Gaithersburg, MD
Sara OPeople in the location were not knowledgeable at all, took an hour and a half to get my equipment. I was given attitude by both parties I spoke to when picking up and dropping off. I wasn’t able to use mobile pick up and my equipment wasn’t in the truck, when I went inside to ask about where I can pick up, I was told to come back in the morning because they didn’t know and they weren’t in charge of Uhaul. I feel like I got scammed. I was only able to get my truck because I was insistent on getting it. A third party had to be called to get the truck and they had to manually put in my information on Uhaul’s website. I don’t like having to give out my information but fine. After I got the truck I left to the gas station after trying to check in but realized my equipment wasn’t there in the truck so I had to come back. Worst experience with Uhaul I’ve ever had, please don’t let them continue being a neighborhood retailer.
Sally F