Original pickup location was changed without my knowledge. Showed up to get truck and only then did I get notified of new pickup location. When I picked up the truck it sounded like a race car, exhaust fumes filled the cab, I looked under the truck and found the exhaust had a large gap at a connector. When I returned the truck I was told â€œyea I know but every time I try to get it fixed it gets reserved.â€Levi C.
Red Poppy Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Georgetown, TX 78626
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- 3.5 Average Customer Rating
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We were given what our total would be. Then when receiving the final receipt, a $30 cleaning fee was tacked on. We cleaned out the bed of the truck as well as the cab. It was swept well. I'm not sure where this fee is coming from, and not a fan of hidden fees like that. The truck was older and difficult to use the key in the ignition.Luke S.
Outside transaction in extreme heat.LAWANDA L.
The man that "helped" us was rude. He barely spoke to us and when I tried to ask basic questions like when is the trailer due back and where is it due back, he huffed and said it was in the contract. First, I feel like he should have asked me where and when I wanted to return the trailer and secondly, not been so condescending when I asked. The form says his name was John Paz. The woman that attached the trailer(which he was also rude to) was much more pleasant and I appreciate her kindness.Denise K.
The lady I spoke to there at that location by the Name "Kitty" was very rude and unprofessional. The truck was parked at the designated area the night before and wasn't checked in until the following evening she then proceeds to charge my credit card an additional $185 for two water bottles and a dental pick. When asked about the charge, she then stated "my time is money and laughed them hang up the phone". I tried calling multiple times to resolve the problem with no success. I was then texted by a totally different # stating she was charging me for this and that. Ive been doing this for along time and I've never heard of a $185 cleaning fee. I will never use this location again for my business!James A.