I went to this location for a mobile pickup and arrived around 5:50 AM. Was supposed to pick up the truck at 6:30 AM. The location was extremely dark, which made the mobile pickup process much more difficult than it should have been. I could barely get clear photos of my driver’s license or take the required selfie, and the app kept rejecting them because the pictures weren’t clear enough. After finally getting through that process, I opened the locker and got the keys, only to discover that they had placed the wrong truck keys in the locker. The keys did not match the truck that had been assigned to me. I called for assistance and waited about 15 minutes before someone answered. That agent eventually changed my reservation to the truck that matched the keys I had. I was then sent a link to finalize the pickup, but the link expired very quickly before I could complete it. I had to contact customer service again. The next agent seemed confused about what I needed, even though I repeatedly explained that the previous link had expired and I simply needed a new link to finish the pickup. After getting nowhere, I had to call yet again. The final agent eventually told me to take pictures of the truck, keep them on my phone as evidence, and proceed with the rental. On top of all of that, I had reserved and paid for furniture pads with the truck, but there were no furniture pads in either the originally assigned truck or the replacement truck. No one contacted me beforehand to let me know they would not be available. Had I known, I could have made other arrangements instead of discovering it during pickup. I arrived at 5:50 AM and did not leave until 7:50 AM—exactly two hours later. I already had movers scheduled, and they were left waiting for me while I dealt with problems that should never have happened in the first place. It threw off my entire moving schedule and affected the rest of my day. What should have been a quick and convenient mobile pickup turned into a two-hour ordeal involving poor lighting, incorrect keys, multiple calls to customer service, an expired pickup link, and missing equipment. This was an extremely frustrating experience and completely defeated the purpose of using mobile pickup.
SHARON T
Climatized Containers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgetown, TX 78626
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They are so awesome and friendly plus smooth of set up and others too 👍🏾
Belinda OGreat customer service
Richard CThe employee was very pleasant and helpful. It was a quick transaction!
Margaret SCounter guy and cleaner were very professional and a delight. Would recommend this location to anyone.
DOUGLAS B