I knew I was going to be late so called them, no answer, left a message that I would be 30 minutes late, no response. Their web site said they were open for U-haul from 9 - 4 weekdays as did the sign on the door when I arrived. They didn't show up until 1:17 PM, 15 minutes after my labor was on the job. I complained and then they said that, because I was late, U-haul had reassigned the trailer to another customer and I could have it. I called customer service and complained. These are not customer centric people.
John F
Climatized Containers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgetown, TX 78626
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkA bit daunting taking photos at self pick up but understand why it must be done. Overall a great experience. Will rent again
Karen CThank you all fast efficient
Sharatazia WGreat Experience
James MEverything went smooth.
Asim H