Arrived at the facility at the scheduled time to pick up my truck. Found a note on the door stating “ out on property”, call the phone number listed on the note with no answer, left a voicemail. After approximately 5 to 10 minutes, called the number again when an employee answered and stated she would be in the office in a “couple of minutes” and requested that I check in online. I informed her that I had already done that. After another 5 to 10 minutes, the employee called me to notify me that she had locked herself out of the office and had to wait for her boss to get there to let her in. I expressed my concerns to the employee regarding the fact that I had movers scheduled to arrive at my home who charged by the hour. She acknowledged that and stated she would hurry as fast as she could. Once I was able to get the keys to the truck, I asked about buying boxes and was pointed to a corner of the facility that had no new boxes, but piles of recycled boxes of all different types that they were willing to “sell” me. I declined. once in my truck and ready to leave the property, the employee ran out and told me to stop that that was the wrong truck. I explained to her that was the same truck number that was in the confirmation email. She stated it was not correct. I got out of the truck as I was walking towards the office she came back out and stated that in fact, it was the correct truck. due to this fiasco I had to contact my movers and reschedule the time with them which did incur extra cost to me. None of the issues were related to U-Haul directly, but the site, I would never use or recommend.
RHONDA S
Dun Deal Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgetown, TX 78633
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Customer Reviews
- 5.0 Average Customer Rating
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Great service. The best rental experience. Easy, simple, efficient service.
MELINDA PReasonable rent rate. First class service from the renting office. The truck was excellent. Everything was top notch.
RICHARD KFix the muffler and put a steering wheel cover on this truck, it was deteriorating badly
Garlyn EMaking sure that the gas tank needle has the correct reading in the system. On the paperwork it show the truck gas tank was on full, but in reality the truck was sitting on a half tank of gas. The employee did correct the paperwork and circle the half way mark on paper. Thank you,
Michael M