The pick up process takes over 1 and a half to complete. Very complicated Keys are hard to get , app sucks , the length of a check in a way too much. I was double charged too for double reservation.Elizabeth F.
Schocks Towing Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Gilberts, IL 60136
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Your app is absolutely horrible. I had location turned on for everything and it didn't work. Wasted almost 2 hours trying to pick up the truck. Most of that time spent on the phone with Uhaul people trying to figure things out.Edward D.
A more thorough check of the equipment you are providing to the customer is needed, along with better customer service. Truck had a low tire (35PSI, but should have been 80PSI) and a headlight out. Called customer service and explain the problem. When I was put on hold, we were disconnected. No call back from customer service was attempted on UHauls part, even though he had my number and there were big concerns with the truck that involved safety. I rented 6 mattress pads that were not provided. Received no communication from the company. Overall, I was very disappointed by this service.VICTORIA S.
Everything was great... Have used this location a few times and never had any problems grandma great placeGreg H.
Everything about this experience was a struggle. I am so disappointed. I requested a pick up at an open facility. We struggled with the locater working -opening the key box - and the battery was DEAD IN THE TRUCK - lost an hour of daylight. Called uhaul & NO ONE ANSWERED - was on HOLD - thank God the shop owner happened to come by -he was hesitant to help because his shop was v CLOSED ON A SUNDAY & when we returned same issues with the UHAUL APP. Very disappointed.Jennifer D.