A homeless person had slept in the truck I rented. It stunk. The attendant was not knowledgeable on the equipment or the process to rent. She was trying to help me in the middle of serving gas And convenient store customers. Worst of all, the truck was old and not well maintained. The check engine light came on within 3 miles of leaving the station. The truck shifted from D to 4 while I was on the freeway. I called roadside assistance when I reached my house. A mechanic reset the check engine light code and said the truck was fine. It broke down again in the middle of our move from CA to CO and cost us 10.5 hours of delay. That truck should not have been rented. The truck we received in Reno was newer and good condition. The rest of our move was uneventful as we expected.
WIlliam H
Gilroy Mobil Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gilroy, CA 95020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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great customer service and easy process :)
Rachel BGreat
Markus BThe employees did not know what to do, they were using their personal phone trying to navigate their system. I CANNOT believe how disorganized and inconvenient this experience has been. I asked for a receipt of return and was not given one. I had to take a picture of me handing the keys to the employee Jose on July 19, 2025, at 5:26pm, I was to receive a receipt via email. When it finally arrived days later, I found out I had been charged four hundred and thirty-four dollars and seventeen cents, showing rental time July 19, 2025, at 12:33pm return date July 24, 2025, at 6:16pm. HORRIBLE SERVICE!
Sylvia LI denied insurance on both the original reservation and in person and still got charged a $15 insurance fee. After bringing it up to the clerk she said she wasnt able to take it off although she agreed i had denied the coverage. Shady business
Hugo M