I order the hd, but it is not in, but I am charged, I am hoping to get a refund$7.
Xiaoling L
Applegate Enterprise
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gladstone, MO 64118
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I was standing in the rain for 30 min trying to get the lock undone per the instructions and it wouldn’t budge. I had to call a friend to come help me because U-Haul never answered when I called
Valerie FFirst, the lady in the office was very nice and very helpful but we got an enclosed trailer, from KC,MO to Denver, CO. The trailer had a bad tire, after we unloaded the 1 load we took out there, which was 10 hours of the truck shaking and watching the trailer shake while going down the road, we had to call road side assistance, they took the trailer. So we didn't get it for the 4 days and we had to make SEVERAL trips using just our 2 vehicles. It ruined almost everything inside between the vibrations and dirt!! Ended up having to buy my daughter a new shelf because hers was ruined in the trailer!!
AARON SI have rented from this location for several years. "Ms. N's" is the Mgr, I believe, and she and her team have provided exceptional service previously. On this particular 24-hour rental, there was a breakdown in communication (their parking lot was undergoing asphalt work, resulting in disruptions to the quality of service). While my rental process experienced some hiccups, I was impressed with "Mr. J's" care and determination to work to make things better. This young man had been well-trained to care for the client, and he said all the right things; AND I believe him! After my rental, "Ms. N" returned my phone call and took nice steps to convey her regret in what had occurred. There will always be surprises in life, and sometimes mistakes will happen. What I appreciate about this location is its quality of care for customers when things don't go as planned. I appreciate the Mgt and I wish more businesses had a guy of character like "Mr. J". I will rent from this location again. T. McMillin
TED MI have no suggestions at this time. My experience was great and the staff at Applegate Enterprises was professional and helpful.
JOHN H