Awful location. Original vehicle had dog vomit on the inside of the vehicle, dog hair covering the seats, leftover food bags, and items left in the back of the van, all from the previous user. Owner of the location was unhelpful and irritated when reaching out for assistance. There is no parking at the location, so your car is at risk of being towed if you have to leave it there. Uhaul support was extremely helpful, and assisted me in every way possible. I have requested a refund with customer service due to the disgusting vehicle that was allotted to me and the behavior from the location head.
Matthew P
Lehigh Yard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glenview, IL 60026
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Customer Reviews
- 2.5 Average Customer Rating
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Two things: U Haul has to make it crystal clear to anyone wanting to rent from this location ( this place has no one on attendance) it become disappointing clear ones I gonna there. Second this place it is in my opinion unsafe for customers dropping rentals at night ( location is terrible)
Rodolfo FIt was a relatively unkept gravel lot on the side of the street by the train tracks. More clear signage and asphalt and cutting back weeds/overgrown trees could help.
Robert CClean the van, provide clear space to leave customer car, fix mobile and web app to work every time (needed to refresh/close apps/sign out and back in several times for forms to accept input/proceed). Took 45 minutes between my own tinkering and customer support to assist in figuring issues out. There was another customer in the parking lot having the same issues. I provided guidance that support gave me, then I had to provide the number so they could also call. The phone number provided in my order does not work. There is a sign at the location that says to call the number on the sign, but there is no number on the sign. Was not an issue for me, but one of the lock boxes were broken and a key was accessible.
Tae SI had a terrible experience with this rental. I have used uhaul in the past and never have experienced anything like this. The truck was filthy and required a thorough cleaning before I could even use it. I am still yet to receive a call for a resolution
Matthew M