The equipment was clean, but there isn't a person to talk to at this facility which wasn't apparent when I selected it. In fact, I opted NOT to do mobile pickup when I made the reservation, but there wasn't another option. That only became obvious the morning of when I received a notification about how to pick up the truck. If someone isn't adept at technology and using lockboxes, this would have been a disaster for them. I basically had to do all of the work that a Uhaul employee or franchise typically does...think self check out at the grocery store! I had to take all of the pictures of the vehicle and upload them into the app. On top of that, there was barely 1/4 tank of gas in the truck when I picked it up. I have NEVER picked up a truck with so little gas in it to start. I rent trucks 10 times/year so this worked out okay for us. I won't use them again and I don't recommend them for someone who doesn't often rent and isn't familiar with the process.
SEANA M
Lehigh Yard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glenview, IL 60026
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Customer Reviews
- 3.0 Average Customer Rating
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I picked up the truck and it was almost out of gas. I requested a dolly and charged $7, and there wasn't one in the truck. I returned within the 5 hour requested window and was charged an after hours fee of $20.00? This is a fully remote operation so not sure how the $20 fee was justified.
elizabeth LThe location is online only there is no help personnel.
John AA little more info that there is not an attendant on site would have been helpful. The brakes on the Van were a little spongey, and the interior was a little dusty from previous user.
Robert PThe u-haul app was very confusing during pick up. We needed to start over 3 times in the freezing cold and had to call for assistance. I’m a computer programmer and your application needs some serious streamlining!
Chuck G