Returning the truck was not pleasant or anything like what explained to me upon renting the truck. There were no personnel at the drop off.
TORRIA B
Lehigh Yard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glenview, IL 60026
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Customer Reviews
- 2.5 Average Customer Rating
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********* CONSUMER WARNING - PLEASE BE CAREFUL WHEN PICKING UP FROM THIS LOCATION - LEHIGH YARD ******** IF I COULD GIVE THIS LOCATION NO STARS, I WOULD. THE PERSON ON THE OTHER END OF THE LINE WAS EXTREMELY RUDE AND DID NOT WANT TO HELP MUCH, INDICATING THAT "I CAN'T BE ON MY PHONE"....WHAT?????? THEN, THERE WAS NO FURNITURE DOLLY, WHICH I WAS CHARGED FOR, WHEN I CALLED HIM HE SAID I CAN DRIVE 15 MINUTES FURTHER TO ANOTHER UHAUL TO PICK IT UP MYSELF. When I got to the other UHaul, the guy at the desk said they don't typically do that and he wasn't sure why I was sent there, but out of the kindness of his heart and how he saw I was being treated he let me borrow one and asked that I please bring it back, which of course I did. PLEASE NOTE THAT THE LEHIGH PLACE DOES NOT HAVE PARKING SO IF YOU LEAVE YOUR CAR THERE, YOU RUN THE RISK OF BEING TOWED. It's just a bunch of trucks and nowhere to park without that risk. I asked the guy at the Lehigh location if my car was safe and he said "I can't promise you that your car is safe here, so you need to take it with you".....WHAT???????????????? How am I supposed to take my car with me, when I'm picking up a freakin TRUCK!!!!!! Please reconsider if you receive a call that you need to pick up from here, or if you schedule a pick up from here. I will NEVER work with this person or location ever again.
Rosa DThe check in process was miserable in really cold weather. I did all the registration the day before. Photo of myself, drivers license and had NO idea I would have to do it all over again at the location. It took awhile to get to customer service and she was really good but the whole process took 30 minutes, which delayed our move.
Douglas HAwful location. Original vehicle had dog vomit on the inside of the vehicle, dog hair covering the seats, leftover food bags, and items left in the back of the van, all from the previous user. Owner of the location was unhelpful and irritated when reaching out for assistance. There is no parking at the location, so your car is at risk of being towed if you have to leave it there. Uhaul support was extremely helpful, and assisted me in every way possible. I have requested a refund with customer service due to the disgusting vehicle that was allotted to me and the behavior from the location head.
Matthew PThe pick up went well and the attendant showed up on time. He had the truck ready for me when I arrived.
Thomas A