Customer did not leave a comment.Kevin B.
Customer Reviews for Lehigh Yard
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lindsey L.
Lager parking lot. Told me I was going to be towed and was going to charge me 25.00 for dirty exterior rained 10 days in a row.John L.
The fully remote/online pickup using the web app was horrible. Many things went wrong and it was quite difficult.Amir J.
Picking up the equipment took 1 hour as the system wasn't working. Was not able to use the system to drop the equipment back off as it kept failing.Kenneth M.
The man who answers the phone number at 224-616-5510 is very rude, extremely unhelpful, and the reason I will no longer recommend UHaul services for business rentals. I hope he treats families who are starting new chapters in their lives with more compassion and customer service than he does corporate business accounts who would be renting monthly with you.Mike N.
The location changed while we rented and we returned to the location on the paper contract not the location e-mailed to us while driving. Did not see the new location until after we dropped offWilliam R.
The Van reeked like marijuana, aftershave and some very odd sweet smell. Something sticky was spilled on the steering wheel. I cleaned it with a cleaning wipe before driving. I ordered a dolly and blankets which were not in the van. Dont offer those items at remote pick ups if not available. I have used UHaul for many years and this was a terrible experience.Patricia A.
Customer did not leave a comment.Matthew G.
Customer did not leave a comment.rahul G.
Customer did not leave a comment.Mary K.
Unpaved. Was a daylight rental, but wonder about lighting.Marc M.
Customer did not leave a comment.Hyung L.
Customer did not leave a comment.Josh L.
Customer did not leave a comment.JEANNINE K.
within 10 minutes after returning my vehicle a fraudulent charge was made on the card I used to rent to van. I will not be using Uhaul in the future and will recommend others use a different service as well.MEGAN M.
I had a learning curve for the pickup procedure, thought that I had preloaded all my information but the drop-off was easy.Edward M.
Customer did not leave a comment.Roger H.
At night, it is very dark. It was hard to see the checkin lockbox code.Richard S.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Roger W.
Customer did not leave a comment.Harrison B.
The rating is mostly a comment on uhaul Corp and the infrastructure related to their website/remote check in process. The remote check in process was horrendous because of uhaul and their crap website. Kudos to the gentleman who's number was on the contract for drop off (certainly the â€œfranchise operatorâ€). Had it not been for him, we would have likely been there for hours. That person actually cared, kept his word, and took great care of the check in. Despite uhauls best efforts to waste my day, all ended well because of the person running the site.Maren M.
Customer did not leave a comment.Adrian S.
Ordered pads but there were only 4 in the truck and they wouldn't provide more. I didn't realize the location was a self serve location. There's a tinny little box on the website that says it that obviously didn't grab my attention. The experiences I've had with uhaul have not been good in the past. This is just one more reason why I'll never use uhaul again. There are plenty of other options.William S.
I found the digital experience tone a bit challenging. Had to all in for assistance for both check in and check out and I'm technically savvy. Although customer service was helpful as well as Oscar (the site manager) thanks again Oscar- who was very responsive.Keith T.
Despite pre-registering, I had to go through the process again at the yard. I got a late start because the app was not responsive. Had to call your service rep who sent a link to help me through the process. The items I pre-ordered for my move (blankets, dollies, etc.) were not in the vehicle. I would not use a remote yard againJeffrey P.
Instructions were good but a little confusing at times.James C.
The manager at this remote location marked the gas tank at half, when I brought it back over half, and charged me an additional $20. He later harassed me via text until I contacted customer service to report his inappropriate actions. Some professional development classes would be nice, even for your employees that have little contact with the public. This can prevent incidents and experiences like the horrible one I encountered.Amber W.
Fix the mobile app. I could not register my order to my account. Additionally I paid for a hand truck and cushioning pads but did not receive them in the truck.Elizabeth R.
Horrible treatment by UHaul employee who was responding by text from 773-671-5736 at 920PM on August 15. Insulted me via text, not helpful. Should be fired. Signage at location confusing. One direction printed on the orange box, then different direction from text person. Not a good experience. Will never use this location again.Bill U.
But the on line system was confusing . After check in it said no connection so not sure transaction finished . Also having to send info to separate phone number was also confusing . The check in and out process took 20 minutes each and that should be noted somewhereTodd P.
I put in my driver's license ahead of time but had to put it in again at the pickup. A little annoying but not a big deal. Overall the pickup was smooth. You should let people know its all self check in and that they should allow 15-20 or so minutes to go through the process.Jonathan B.
It was easy. Not particularly fancy or anything but very convenient.Timothy T.
The original rental never showed up and we last minute had to switch to a different location/Clare Q.
Clarification on key location and drop off directionsDonna B.
This was my first time renting from UHaul, and I would never do it again!! Do not go to this location. There was no physical office, so checking in and checking out must be done remotely online by uploading photos. I requested a dolly, yet no dolly was there. I couldn't go talk to someone about finding the dolly. I tried to contact the online chat and after waiting, found out that they would be unable to remove the equipment charge and I would have to call back after my rental. Not only was I charged for the dolly I didn't receive, I also was overcharged for my truck rental. I called customer service again and after being on the phone for over an hour and a half, I finally gave up because I couldn't get through to anyone or receive any help. An absolutely TERRIBLE experience overall. They don't even deserve 1 star. DO NOT RENT FROM HERE.Kenneth H.
Customer did not leave a comment.Robert P.
You order equipment and they don't have it. But still charge you for itKia M.
Application very confusing and frustratingEdwin F.
Total waist of 2 hours of my time. lock code was not correct. never received a correct code never got truck. charged for mileage above what was included at rental time never moved truck. charged for 2 gal of gas to go zero miles. I;m still waiting for refund. 45 min wait on the phone. worst customer service ever.Victor N.
We did not know there was not a person to Talk to at this location and after doing the On line checkin our truck was parked behind Another truck and we could not get it out. Luckily another customer arrived to get the Truck in front of us and then we were able To get out. This process took an hour and we Got our truck out at 1:00.Andrea S.
The check in process was awful and non user friendlyBrooke F.
Customer did not leave a comment.Felix T.
Customer did not leave a comment.Jesus D.
The manager of this location was behind rude and unhelpful. His contact is listed as someone to call I. The event that help or assistance is required. Then of course when I call your national help line it takes forever to reach someone. When I finally did, she said I'll transfer you to a manager, you won't have to wait it'll just be a minute. Of course that doesn't happen, and I get back into a holding pattern that tells me it's not intended for customer service. The dumbest people work at this organization. The last time I use uhaul it was the same experience of mediocrity.Ed K.
The process was so frustrating it took us over half an hour to get the keys to the rental van. I'm fact, another customer who was there at the same time got so frustrated they left.Mary C.
Customer did not leave a comment.Roger W.
It is crazy... it took me almost one hour to get the keys WORST system ever, also your IT System is HORRIBLE, it took 30 minutes to get the FUCKING confirmation code in my phone. If you want to play with no human being, improve your extremely poor IT systems... HORRIBLE SYSTEM!!!!rodrigo U.
Customer did not leave a comment.Michael D.
Location services didn't work even though my phone recognized the location on other apps. First truck key was not present in lock box requiring a phone call and switch to separate truck. Requested dolly was not present in truck requiring trip to separate site to pick that up.Walter S.
It was frustrating trying to get the key as the scan code picture was continuously denied.Brian H.
The website should not allow to choose in person checkout. I was not prepared for on line checkout, and it was a nightmare. I lost an entire hour of helpers at $90/hour due to the horrible on line checkout experience- way too complicated!Andrew P.
Location services requirements for web-based items were cumbersome.Justin M.
van was filthy when we picked it up. Covered with dirt and gravel Location was close to home. Kind of creepy location. Would not have felt comfortable if I was aloneSTEVEN R.
Could be unsafe location for some customers due to the location being isolated and uninhabited.Anthony A.
I had ordered a dolly as well which wasn't in it, but other than that it was goodDerek T.
Customer did not leave a comment.Lori W.
Customer did not leave a comment.Alexander F.
Not sure where to leave your car while you have the rented truck.Roger W.
Customer did not leave a comment.Aaron F.
Customer did not leave a comment.Timothy B.
Website gives option for in store pick-up, but this is not an option. This should be removed.Thomas F.
Customer did not leave a comment.Deborah H.
I did not know that this was an unmanned location. That should be made clear when the reservation is made. I spent time looking for an office to enter until I finally called the number on the contract. Some of us still prefer human interaction over using apps for everything. If I had known this was an unmanned location, I would have used another location.james S.
Customer did not leave a comment.Deborah H.
The process of picking up the truck took 45 minutes, and putting it back took a half hour. The truck itself was fine, although I could have used the dolly I ordered and two working headlightsâ€”the issue was that the remote checkout process was completely ridiculous. I'm sure each individual element was there for a reason, I get it, but the amount of confusion and song-and-dance we dealt with just to get the truck an hour later was enough to guarantee I just use Lowe's next time. Or something. Sorry :/Ryan O.
This self serve system is so awesome! The person helping me was super responsive. Great service!Nusreth B.