The staff was highly prepared and very professional. The vehicle exactly what I expected, and I recommend them highly for your next move, big or small.
DIMITREUS K
Budget Mini Storage #7
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Goodyear, AZ 85338
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Uhaul location I went to and reserved online for said it had self pick up before the store opened, but turned out to not do self pick up at all. Spoke with a woman on the phone and she changed my reservation to a place that does have it, only to get there and theres no keys in the lockbox. I call again and another woman picks up the phone and she sends me to a different location, only for it to be set up for in person pick up. This didn't work, bevause the store didn't open for another 2 hours. When I called again, the woman who picked up informed me that the keys have to be put in the lockbox the night before in order for anyone to recieve them. This information would have been nice to know 2 times before, it seems like the employees need better training, and the app needs to filter out if a location is not providing self pick up. I ended up having to wait the 2 hours until the store opened to pick up my Uhaul, setting back my entire day. Im unhappy with the service that I have recieved from Uhaul, and will no longer be using their services until proper compensation is recieved.
CARSYN TUnfortunately, I was told that the gas tank was full, but found it was less than full and found that the vehicle was dirty inside and out. I had no time to try to clean it myself, and it was the only van at that location that I could use. I was therefore stuck with using transportation and had to wrap my equipment to ensure that it did not get dirty in transport to my event. When I brought the fact that the vehicle was not full, and that it had some mechanical issues. I was told oh well and was charged without giving any credit consideration. Although the staff was nice and, this time, was open when I arrived I found the equipment not maintained to the quality it should be. I was told to keep my pictures I took to contact customer service. I would like to be contacted regarding my experience.
MARSELLA Gquick and easy. I was in and out in 10 minutes. I used for 3 hours and returned. Easy
BLAINE MI’m still waiting for my phone call back after leaving a message two days ago. My mileage was supposed to be included in the deal I signed up for with u haul. I was promised no surprise charges. When I got back with the truck the guy working told me i went 14 miles over which is impossible because I should have had 3 days of miles all included with my deal I was only gone for 24hours. I told the man checking me out about the promotion he said he did not know how to change it in the system but he was going to call corporate and he told me not to worry about being charged. I received an email the next day showing the charge of my 14 miles over charge. Can someone please call me so we can get this straightened out.
SARAH K