The rep at pakmail was awesome, even though the U-Haul system was broken, took three times to book a truck even though I had a reservation number. The system kept telling the lady at the desk there were no trucks available even though there were two sitting in the parking lot. I stood there for an hour waiting to get a truck. Clerk at store 10 out of 10, U-Haul 0
Gregory B
Pak Mail
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grandville, MI 49418
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The woman was very rude and unprofessional at this location, she didn’t want to help us out at all basically ignored us and told us there was nothing she could and kept ignoring us. Will never go to this place ever again
Zach MHonestly. The spring on the door was broken. I had extreme trouble opening it by myself. Anyone who wasn’t strong, wouldn’t have been able to lift the door with the broken spring. On top of that, the extra charges? I asked for $15 insurance, charged $30. My original receipt shows I asked for $15 easy move and you bumped it to the $30! Then added extra charges versus the original $70-$80 I had originally agreed on. Maybe be more transparent with what you’re charging. Also have your equipment fixed. It was extremely difficult and could have injured me. What if the door had shut while I was inside and alone? And I couldn’t reopen from the inside? I’m upset about this.
Dennis HWe were told this location was open until 6p on the day we were dropping off. It was only open until 2p. When we made the reservation we informed the agent that we would be dropping off the same day as pick-up although they told us we could have it for 2 days.
Erica DNothing
CATHERINE E