It's not the location's fault, but the app experience is very slow. It took well over 20 minutes to get the truck signed out and also back in.
DONALD E
Premier Storage of Granville LLC
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Granville, OH 43023
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The storage facility is not staffed so you have to do the mobile check-out to return the truck, but there is zero cell service to complete the transaction on your phone (Verizon carrier plan), and you need your location to be verified, yet you have to drive somewhere else until you get service to verify it. I called the storage facility phone and a customer service rep answered that didn’t even understand that you could return a U-Haul at the facility, he had to put me on hold to contact his manager and was ultimately zero help (at least he was kind and respectful though). I also got charged $20 for an “after hours fee” when I returned the truck at 5pm a full day early. Not to mention, it’s not a staffed facility… there are no hours!! As a Granville resident I was glad there was an option for a facility so close to my house, yet you made what should an insanely easy process (drop off a truck, return the keys, close out the paperwork, and leave) into an insanely frustrating one. I’ve moved a lot of times short & far distances and I’ve never had a moving truck return become such a circus.
Steven CWendy / online Customer Service / reservations was a tremendous resource in facilitating and excellent experience. We are most grateful!
Keith P