While personable, the owner came across as dishonest. He added back the insurance even though I opted out when making the reservation. When I called to complain later that day after receiving my e-mail receipt, he stated that it was my responsibility to decline it again and not his responsibility to tell me he added it back. He also claimed that he made no money on the insurance, but a quick Google AI search showed that not to be true as dealers do get commissions on rentals as well as on insurance. He said that he could call U-Haul to have it removed but it would take too long and I should handle it myself. When I did after the call, it was already taken off as he obviously took care of it after all.
Keith D
Larry J Gibson Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenfield, IN 46140
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Was really satisfied with the quickness and convenience , courtesy, and kindness. Thank you so much. Keep it up!
connie tnothing, it is an easy location to get to and its quick and easy to pick up and go plus return
STEPHEN BVery friendly. Dropped off rentals here twice and would make it my first stop for a rental if needed.
CHRISTOPHER SThe link sent to remote check-in didn't work, but they still had the truck sitting out for use and ready to go.
TRACY S