Would have sourced moving blankets elsewhere if I had been told ahead of time that they weren't available. Don't allow me to reserve them and then show up and be told they aren't there - either mark them as unavailable or provide what I reserved.
DYLAN E
Greenpoint Storage Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenpoint, NY 11222
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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We couldn't get the truck at the time we reserved it. The app was also down and so we struggled with customer service to get a lock box open for the truck. When we finally got it open there was nothing inside of the lockbox. UHAUL then tried to say I had booked a van (when was not true). We reserved a dolly which was not provided to us either. We then had to pay our own money to get an uber to Greenpoint (far from both addresses involved in the move). We were 2.5 hours late getting started with the move which caused issues for the rest of the day, with movers and furniture we had to collect throughout the day. The original truck was reserved from 8-8 but when they got us the replacement we then received an email midday saying it was only available until 4pm (which was extremely stressful to have to return the truck late). The move also took 2-3x longer because we did not end up getting the dolly we paid for. Overall this experience was a nightmare. We had to uber back and forth to Greenpoint resulting in extra costs, AND we paid for the milage to a location that was highly inconvenient for us. We had to call customer service several times throughout the day, starting over on the phone tree each time. What I learned from this is UHAUL makes the mistake, and you're left to pay the consequences with little help. I am extremely frustrated with having to pay for this experience. I do not recommend UHAUL, have fun on your own when things go wrong.
Alaina Tpick up was easy, they changed the van for me. but I got charged significantly almost double after dropping off, and the receipt does not explain why, annoying that I have to call and spend time to figure this out.
SAAR YThis is not my account, but it’s attached to my email
JASON CI would actually like to give this location an "average" rating since they did in fact have a car for us and pick-up was relativity easy but that was only AFTER our less than one star experience at the Williamsburg location. How do you not have any vans available (even though there were 4 sitting there, they were just returned vans that had not been processed because there is no office at that location to process the returns!!), and NOT tell the customer BEFORE they go on location that there are no vans available?? We were on a time crunch and because of this had an added expense of Ubering to the Greenpoint location which only had one van available. This was after several frustratingly long calls with customer service after the app just didn't work because no vans were available (did the app say this was the case? No, it just said there was an error with pick-up). Completely and utterly ridiculous, broken system that needs to be addressed immediately. Will never be renting a U-Haul ever again.
Delaney D