First off, I reserved and paid for a utility dolly but was given a furniture dolly. When I called the store, I was told that they are first come first serve which completely mitigates the reservation process. I got a complete run around and had to go great lengths in order to get a utility dolly at my final destination in Indianapolis IN. Jeremy was the person who handled the U-haul pickup and he was not helpful at all when I called to correct the incorrect dolly. He was very dismissive of my concerns and issues with my move. He basically passed me off to others and I had to take time out of my day that I could have spend loading the truck to deal with the dolly. Secondly, the driver side mirror on the truck would not stay in position. This made it virtually impossible to see oncoming traffic to merge into a right lane or an off ramp. For a 500 plus mile trip, that is unacceptable. I get that these are not Volvo's but, you would think that in 2026 you would have vehicles that had power door lucks and automatic windows. Believe it or not when traveling with others, it actually made things inconvenient. I will not be renting from U-haul again. I will find another means of moving in the future.
Jim S
Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greensboro, NC 27455
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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We did the self drop off and it was easy to follow the instructions in the app
Heather JVery nice Ace Hardware. Very clean with helpful employees.
Cynthia WThe Ace Hardware location is very convenient if you live in the Summerfield area. Very clean and quick to pick up and drop off the rental. They also have a good selection of vehicle sizes depending upon your needs.
Arthur YSuper nice person (a woman) from Nighthawk Ace Hardware helped me navigate the reservation and checkout process. Great partner for you all. The truck was all good, but you need to improve the Tow/Haul instructions. I couldn’t find the button until right before I turned in the truck. The small pic on the sticker was not clearly a picture of the turn signal arm. Maybe mention that it is on the turn signal.
DANNY T