I wasn’t informed that it was closed on weekends when I asked for in-person assistance to pickup. The inside of the back of the truck was dirty. I was charged $26 to return it to a location closer to my storage unit, when your website should have offered that as a choice.
Karen R
Best Way Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Groveport, OH 43125
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The location charged an extra $161 on a $60 rental. Shady and deceptive business practice
Cody SMy experience could not have went any better
James TBen, who runs this location is a good guy to deal with.
Andres FNothing specific to the site, but the number of miles allowed made it impossible to drive between locations without going over the allocated miles which they then charge $1 per mile over. We made zero extra stops or route deviations and were 22 miles over. While the car was clean, I’m never a fan of getting a vehicle not full of gas. Just another item where you effectively pay more than what you expected unless you sat there and tried to figure out exactly how much gas you would use. Lastly, as a consumer, I really don’t appreciate the multiple attempts to upsell, between the insurance, storage or help, it’s obnoxious and feels like a constant nickel and dime. In the future, I will try to find an alternative before I go with uhaul again.
Jeffrey S