Had to change pick up location because truck wasn't available at original location. Checking in at a closed location was ridiculous. Couldn't verify me. Had to give several phone numbers for them to call to ID me. Check engine light was on in truck. Originally paid extra for furniture dolly. Truck didnt have dolly or blankets.
Isaiah B
Guntersville Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guntersville, AL 35976
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I had to remotely return my U-Haul as they didn’t open until 10:00. No customer service at all and never saw the inside of the building. I suggest going to a location with better hours.
Lonnie EYou changed the pickup location and then would not allow me to drop off at a different location much closer to my end location.
Teresa MI signed up to use the mobile app. The barcode/QR code was not posted, so we had to call 3 different people being bounced around from each to get a code to unlock the box for keys. I was not offered anything for my problems or delays in getting to move. It was a HORRIBLE experience!! It ruined what was supposed to be a special day!
Crystal WAllgood.
steve h