Customer Reviews for Guntersville Self Storage
(U-Haul Neighborhood Dealer)

153 reviews

22294 US Hwy 431   Guntersville, AL 35976
(Debit / CC only No cash on rentals or returns)

(256) 505-0689

Location Hours

  • Mon: 10 am - 3:30 pm
  • Tue: Closed
  • Wed-Fri: 10 am - 3:30 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(256) 505-0689

22294 US Hwy 431
Guntersville, AL 35976
(Debit / CC only No cash on rentals or returns)

Services at this Location:

Location Hours

  • Mon: 10 am - 3:30 pm
  • Tue: Closed
  • Wed-Fri: 10 am - 3:30 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I signed up to use the mobile app. The barcode/QR code was not posted, so we had to call 3 different people being bounced around from each to get a code to unlock the box for keys. I was not offered anything for my problems or delays in getting to move. It was a HORRIBLE experience!! It ruined what was supposed to be a special day!

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Allgood.

steve H. 
Rating:
5.0

Your website was down which made it difficult to return truck after hours.

Stacy B. 
Rating:
5.0

Customer did not leave a comment.

Jane P. 
Rating:
5.0

I turned the trailer in while the site was closed so I never saw the inside.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

Cathy R. 
Rating:
4.0

Customer did not leave a comment.

Barry S. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

It wasn't the fault of the place we hit the truck, but more blankets need to be available. They had none, that I know of. I know they didn't when I had inquired a week or so, earlier.

Lydia M. 
Rating:
3.0

We ordered appliance dolly and they didn't have it ready or have one for us to use.

DONALD O. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
3.0

Customer services is a joke, spent an hour on hold trying to get help with your self check in/return feature and still was never able to get to talk to someone

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Theresa B. 
Rating:
4.0

Keep reservations. My equipment and pickup location was changed 3 times. I eventually drove 2 hours away for pickup . I was connected to scheduling where the person was very rude. I called customer service where an employee worked diligently to help me and helped me secure equipment.

JUAN L. 
Rating:
5.0

Enjoyed the experience, friendly customer service.

Bill C. 
Rating:
3.0

Customer did not leave a comment.

Bryan U. 
Rating:
4.0

Customer did not leave a comment.

amber S. 
Rating:
3.0

Customer did not leave a comment.

DANIELLE M. 
Rating:
3.0

Customer did not leave a comment.

Erick K. 
Rating:
3.0

Remove the sign pole in the drive through for drop-off for trucks with trailers. No good parking place to leave a truck with a trailer without blocking entrance. Spent way too long of time trying to park the trailer and truck without blocking entrance.

John C. 
Rating:
3.0

Customer did not leave a comment.

Marsha H. 
Rating:
4.0

Being my first time dropping equipment this location person wasn't helpful

BILLY T. 
Rating:
5.0

The lady that took care of us was very friendly and helpful.

DAVID H. 
Rating:
2.0

Store was supposed to be open for another 15 minutes when I arrived. There was no posted sign informing us of their closing eary.

Henry R. 
Rating:
5.0

Their staff was very courteous and helpful.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD G. 
Rating:
3.0

The problem is not the location. The problem is the 24/7 system and processes. Needs to be more user friendly. You need to give the customer a heads up on the two personal contact references, so that way they can expect a phone call.

Christy A. 
Rating:
3.0

Customer did not leave a comment.

Timothy Michael W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

The staff of Guntersville Self Storage did an outstanding job and went above and beyond to help me chose the right auto towing trailer. Process was super easy and fast! Highly recommend them for all of your UHaul rental and storage needs!

Dusty W. 
Rating:
5.0

I can think of nothing that needs improvement. The staff was great, very helpful and friendly. I'll be glad to recommend this location.

ERIC S. 
Rating:
5.0

This was the cleanest UHaul vehicle and facility I've ever been in.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

BETH E. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY P. 
Rating:
5.0

Customer did not leave a comment.

Ayeshia H. 
Rating:
5.0

Amanda very helpful

Robert C. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
4.0

Customer did not leave a comment.

Lyle N. 
Rating:
5.0

Amanda was very helpful and knew exactly what we needed

ROBERT M. 
Rating:
5.0

Amanda Anderson at Guntersville Self Storage was very helpful and her product and process knowledge was outstanding.

Frank M. 
Rating:
4.0

Customer did not leave a comment.

Susie W. 
Rating:
5.0

Took care of me, very personable business

JAMES P. 
Rating:
5.0

No improvement needed! Manager went above and beyond to help us! Thanks for the great service!!

Jim M. 
Rating:
5.0

Everything I needed was available and the staff were great. If it is not broke don't fix it.

dennis P. 
Rating:
5.0

Customer did not leave a comment.

Maritza C. 
Rating:
5.0

Customer did not leave a comment.

Darren L. 
Rating:
5.0

Everything was easy and quick. Thanks

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

timothy M. 
Rating:
5.0

Excellent service, excellent equipment, no changes needed!

Randall W. 
Rating:
5.0

Jada was very congenial and went out of her way to insure I was well taken care of. I was very impressed and hope to use this neighborhood uhaul again in the near future for my transition from south Alabama to north Alabama. She was Great !! Thanks again !! Russell

Russell B. 
Rating:
5.0

Jada was excellent! She is very knowledgable, helpful and friendly

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
1.0

The person working at this location is very rude and provided terrible customer service! Never again!!!

Diana B. 
Rating:
5.0

Everything went as planned. The manager was very accommodating and helpful.

Sharon H. 
Rating:
4.0

The online rental is difficult to navigate. But jada, at facility, was very efficient and helpful.

Kathryn H. 
Rating:
4.0

I told the lady one of the tires has a slow leak on one of the tires. When i went back to pick up the same car hauler she said some one with u haul looked at the tire. When i loaded my car the tire was flat again so i put air in it again so that's tells that's all he did was looked at the tire. And by the way i will over charged when I rented the car hauler in Hahira, Ga

DEAN S. 
Rating:
4.0

Owner was helpful and polite!

Margaret W. 
Rating:
4.0

Customer did not leave a comment.

Herman B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Cab was dirty with mud when I picked it up. Outside needed washing. Unit was brand new in great shape.

Lanny P. 
Rating:
3.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Gene D. 
Rating:
4.0

Customer did not leave a comment.

thomas B. 
Rating:
5.0

Customer did not leave a comment.

LEE W. 
Rating:
5.0

Jada was fabulous. She could not have been more helpful. I would highly recommend this location to anyone!!

loren T. 
Rating:
4.0

You U-Haul can call and confirm like you are supposed to - I had to look up the number and call the pickup location myself. You U-Haul can actually provide the information input when the unit is prepaid to the pickup location and not waste our time good over the same information again. Based on your guarantee you owe me the $50 credit.

James B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Make them answer the phone and not let my calls go to the national Uhaul number which will not be answered. Every time I called them I got transferred to the national number and was on hold for a minimum of 30 minutes, sometimes as long as 1 hour. This is such a big problem that I will not use Uhaul again if I have any other options.

Tom P. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
4.0

staff went over and beyond to answer all our questions. was very helpful in reporting the minor damages we found before leaving this location.

Charles A. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

We reserved the truck for another location. On the day that we were to pick it up U-haul called and wanted to know why we had not picked up the truck in an entirely different location. About 20 miles out of the way from where we needed it. That meant a 40 mile round trip just to pickup and drop off the truck. After a great deal of conversation a truck was found closer to where we needed it. When you make a reservation (3 weeks in advance) you expect the vehicle to be at the location where you requested. We are not happy with UHaul's way of changing locations.

jane K. 
Rating:
5.0

Alicia is a great manager! For me, moving is just plain stressful. She was calm, confident, and super helpful. Than you so much.

thomas M. 
Rating:
5.0

Customer did not leave a comment.

Kay L. 
Rating:
5.0

Keep traffic dept out of transaction. They input wrong date twice.

Kay L. 
Rating:
5.0

Have better instructions for getting U-Haul when location is closed. Have better phone help that listens to what the customer is saying. Had a BAD experience since Uhaul said I had truck 2 days before I picked it up and when I called U-Haul after hours number, I had more issues for over 30 mins before scheduled reservation to pick truck up.

MatT D. 
Rating:
5.0

Customer did not leave a comment.

BARBARA L. 
Rating:
5.0

Alicia was very easy to deal with. She has great suggestions and tips for a move. She makes a overwhelmed situation bearable. Thank you so much for the professionalism and attention. This is my go-to place.

lauva P. 
Rating:
5.0

Love the staff in Guntersville. Very helpful making the reservation and processing return.

Ronald K. 
Rating:
5.0

They went above and beyond, great people.

CASPER B. 
Rating:
5.0

Very nice agent....

LUIS T. 
Rating:
3.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl G. 
Rating:
5.0

Customer did not leave a comment.

BARBARA L. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Jay P. 
Rating:
5.0

The trailer had an issue. It leaked water during a rain storm.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

CINDY M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

CHRIS P. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

Customer did not leave a comment.

James M. 
No reviews have been submitted for this location.

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