I was charged $20 for an after hours drop off-fee. U-Haul sent me text messages that they were trying to line up the next rental for this trailer. I return it early and get charged extra to do so. It's not the $20 it's the principal. The only communication was the receipt.
EDWARD W
PowerPortal LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hackettstown, NJ 07840
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Kevin was outstanding with customer service, Frienfly. 0tofedsipbsl, polite, knowledgable
George HThey charge me more money i call them and never call me back horrible.
Moises COverall a good solid experience. Nothing GREAT or TERRIBLE. The drop off date was incorrect on the contract and I pointed that out to the Rep when picking up the trailer. I was told it was no big deal to just call UHaul and amend it. Well, it was a bit more involved than that and if it were not for the kindness of the Rep I spoke to, would have cost me another $20. Also, when I reserved the trailer, the system told me I had to return it to North East, MARYLAND yet my destination was in Newark, DELAWARE. Not sure why U-Haul had forced me to drive by probably 50 UHaul locations closer to Newark, Delaware to return the trailer. There was even a dealer next door to the complex where I was unloading the trailer. Any feedback appreciated.
MARK AExcellent customer service, thank you for all the help!!
Jaime K