Charged me extra for fuel that i already put in. Charged extra for miles i didn't use. Did a less than ok return inspection. Definitely would not recommend them as a drop off location. This experience has been the worst experience I’ve ever had with dropping off. I was offered a discount to return here. And one of my worst mistakes made.
TIMOTHY L
Western MD Outdoor Power Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hagerstown, MD 21740
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Customer Reviews
- 4.5 Average Customer Rating
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Quick and easy. It took 10 minutes and I was on my way.
DONALD RI overfilled gas tank. I should have been given some credit.
Majid SNothing. The guys at the front desk were very helpful and made my rental smooth and easy. Keep up the good work. Thank You, U-haul
Ketrone BI had made my reservation for one location and it ended up being at another (staff said it was due to the vehicle requested). Don't remember getting any notice on change in location. Then staff could not change location and I had to call and wait quite a while to get someone. Got vehicle - no instructions given on how anything worked. Got home and found I could not get back opened. Had to go back to rental location. Clerk could not get it open either. Another staff member got it open. All valuable time lost. Next morning loaded van and got goods to new house and again, could not open back. Different problem than first time in that latch would not move. Again, lots of valuable time wasted when things could have been unloaded and put away. Called services and they were going to send someone out. One of the workmen at a neighboring house got latch opened. Just lost a lot of valuable time in not being shown how the vehicle worked.
Cynthia S