The vehicle and equipment were fine. No complaints there. However, for the second time at this same location, I had a serious issue with how they handled the fuel charge. On my first rental, they didn’t say anything at drop-off and later charged me an outrageous fee claiming the gas wasn’t properly filled. Fortunately, I had taken photos before and after the rental, and U-Haul refunded me once I provided proof. Now it has happened again. They claimed they gave me the truck with a quarter tank of gas, which was simply not true. I had to stand at the counter and show them photos of the fuel level when I picked up the truck, as well as photos after I refueled it. Instead of correcting the mistake, the employee argued with me about what clearly appeared in the photos. I then had to further defend myself by pointing out that the tank was actually higher than when I received it. This is stressful, frustrating, and extremely disappointing. Having to defend yourself with evidence just to avoid being overcharged is unacceptable. After two identical incidents at the same location, it feels systematic. I would not recommend this location to anyone.
EDUARDO A
Premier Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hamilton, ON L8N1H3
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Customer Reviews
- 2.5 Average Customer Rating
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SAMUEL KNothing to improve. I was served by two U-Haul staff, Arewe and Jack, they were both friendly, listening to my interests carefully, very professional and handled everything within 4-5 minutes and that's it! And the price carges were all accurate, and emailed to me within seconds. Thank you U-haul for this excellent customer service! I highly recommend everyone to use this U-haul location to the best satisfaction! Cheers! Kudos! ✌️ 🙏🏿
ASSAF DThe rental booking and getting the keys was excellent. The agent helping us was very helpful. The truck was very old. It didn't even had a back camera. Reversing the truck was a pain without a screen and a camera. Everything in the truck was very old and outdated. The check engine light was on.
ALOK KThe desk guy had a very rude attitude
ENZE L