A reservation was created for a 3:00 pickup on 4/18/26 (Sat.), return 4/19/26 (Sun.) for a 10 foot truck made with Not Just Antiques (NJA) in Bothell, WA. The hours of business at this location are 11 AM to 6 PM Monday through Saturday. The U-Haul regional office called Saturday morning to say that the truck dispositioned for our use was damaged, could not be rented, and that a reservation for another truck at 5 PM had been created. We were there at 5:15 PM to pick up the truck and was told by staff at NJA to call the manager. When we did we learned that she was next door (possibly at the Passion Tequila restaurant) but refused to return to NJA to give the key, saying that she had cancelled the reservation because she didn’t have a truck. It was readily apparent the manager was at a noisy restaurant or bar making it very difficult to conduct the business at hand over the phone. We had to go through the information entry process of making a reservation all over again for a bigger truck at a higher price. The truck was dirty with unknown particulate and other items in the cab and in the box. It wasn’t the truck that we supposed to have. It was harder for us to use due to a higher deck height, higher cab height, and used more fuel than the truck that we had made the initial reservation for. Through all of the dealings with the manager her voice inflection and manner was argumentative and flippant. She also tried to charge us for fuel that we had already replaced.
Phillip S
Not Just Antiques
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bothell, WA 98011
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Customer Reviews
- 4.0 Average Customer Rating
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I don’t think it’s fair that if we put more gas in the tank than it had when we picked it up, we should be able to have the difference deducted from the charges. If we bring the truck back with less gas, then we get charged the difference. What gives? Also, the lady at the drop-off location doesn't have the best customer service. She was startled when I asked her the question about the difference in overfilling the gas tank.
Cihan DManager very nice and efficient
DEBRA SNot all staff were trained to complete a U-haul agreement, so there was a delay both at rental and return. Wait was not excessive and staff were all very kind and friendly but gives me pause to think I need to verify before driving there to ensure I CAN complete a contract before visiting.
Diana SThe U-Haul service provider was great. She was unable to find my reservation in the system, but quickly accommodated me with the truck I needed. Drop off was hassle-free and quick. Great work!
STEPHEN S