The customer service rep named Nick was very rude! He also smelled badly and his uniform was dirty. They didn’t have a hand truck so that made the move harder and longer. They only had a furniture dolly. The customer service rep forgot about the furniture dolly and when reminded he pointed at it. I ask him could he get it for me because it was in the customer service area and his response was “in what way”? When we picked up the truck it was not clean inside. There was dirt in the back and it looked like somebody ate food in the front and just left crumbs, food droppings and balled up napkins. Upon drop off the customer service person was kind. He went out to inspect the truck but didn’t mind that the truck was in the condition that it was in. We explained that the truck wasn’t clean inside when we picked it up and he said it looked fine to him. The standards are poor! When the rep went out to inspect the truck another customer dropped off their truck and instead of finishing up with us he left us waiting until he inspected the other truck. I would not recommend this location nor will I use this location to rent from U-Haul again!
DIANE N
Ace Peninsula Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hampton, VA 23666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great job by all.
Danny BIdk
RAYMOND WI was given a tow dolly with an inoperable taillight. I was told that once I sign for it that's it they cannot exchange it the trailer. So I told the person you are giving me a tow dolly with a known safety issue and that's it I have to call the 1 800 number to get it fixed because you cannot give e me another trailer in your lot? This has to be the most ignorant police from U haul. The person ended up coming back out to the parking lot and stated he was able to change the tow dolly because the system wasn't offhis screen so it did work out. I will not use the U haul rental place anymo.
RAUL TAC in truck was marginal at best. Counter staff was cordial and professional.
Joseph B