I called to make the reservation and was put on hold. After a few minutes another person answers and asked if they could help me. I explained for a second time that I wanted to reserve a truck for this person to ask me to hold on. After a few minutes the same person answers again and apologized, but asked again what I needed so I explained for a third time that I wanted to reserve a truck. This person then said ahhhh, oh, you need to com in and do that in the store or do it online. THIS WAS JUST PLAIN STUPID. YOU need to fix that. The person the helped me when I picked up the truck today was AWESOME.
Jeff G
Ace Peninsula Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hampton, VA 23666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I see a fuel surcharge. I drove the vehicle less than the 25 miles I said I might drive it. My home is 4 miles from the pickup. I drove the vehicle .25 miles 3 time back and forth from my home to the moving destination. I drove it back the 4 miles. I noticed that the tank was not filled. I even put in an additional $10 on top of the replacement fuel. I can certainly provide receipts, geolocation, and metadata. I will dispute that charge. My vehicle smelled like body odor and stale cigarettes. It also contained someone’s purse, which I returned. With money in it. And you dare make a silly fuel charge. What a joke.
NOWELL GVehicle wouldn’t start two times. Had to struggle to get it to start and get help.
DANIEL CGreat customer service
KEVIN PDoesn't seem right to ask only about the rental location. Most of my issues were with uhaul itself, unless the location is responsible for trailer maintenance. Here's my experience: The entire wheel (not just tire, but wheel and end of the axle) came off the trailer on the interstate. I then waited hours for roadside assistance, waited another hour at the next uhaul place for my 'pre-arranged' replacement trailer. Oh yeah, it also took over a half hour on the phone with uhaul to get them to agree to allow me to return the replacement trailer to my originally planned return place. They wanted me to drive an extra hour back to the other uhaul to return a trailer that I only had because their first one was not maintained and the wheel came off... I don't even know if any other cars were hit by or damaged by the wheel coming off the trailer. I can only hope it went peacefully off the side of the highway. My original 2-3 hour day ended up taking over 8 hours, costing me a day of work (had to call out), extra gas, an unplanned meal purchase (while waiting on the side of the road) and LOTS of frustration.... Thanks for asking for feedback. Here's your suggestion: MAINTAIN YOUR EQUIPMENT AND TAKE BETTER CARE OF YOUR STRANDED CUSTOMERS
MICHAEL C