The location has people begging. The office is filthy. The man asked me to take a seat. I had to decline. The man in the facility seems to indicate how he was so happy to leave until his next apt. I didn’t trust him to be honest as he was going to charge me more than what was quoted. I never felt like I had to take pictures renting a truck before. At this Doolittle place I didn’t feel comfortable at all and all I could think of is take pictures and protect myself. I called customer service to ask them to basically babysit my return and all the going situation I went through. It worked out just fine but I felt like I needed reinforcements.
DAWN M
Good News 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hampton, VA 23669
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Customer Reviews
- 3.5 Average Customer Rating
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Very friendly and efficient!!
Cheryl WInitially was not notified that a dolly would not be available which forced me to spend an hour trying to find one around town. Most importantly I was charged for two days even though I only had possession for one day. I have video and photo evidence of returning the truck with date and time. Location is sketchy and actual U-Haul store is run down. Barely noticeable as the door is on the side of an old shopping strip.
Mariah SVery professional and and helpful.
Everett LI dropped off after hours and never saw inside of the facility.
BRIAN L