Guys need to tell the customer about the insurance but they're very friendly and helpful
Dallas H
Downtown Beverage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hartford, WI 53027
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It was at night, and they were closed. But they had key drop off. So that was good
kristen bMy pickup time was nine a m.The attendant didn't arrive to the store until after 9am. No details were given about the rental, the service fees or the insurance prices. Poor customer service, the clerk gave me her phone, for me to enter my credit card information while the phone showed a facetime call with another person. I asked her to end the FaceTime call while I'm entering my information on her phone. I was nervous about screen sharing my information with someone else. I explained to the clerk that the credit card on file would not be the credit card to pay for the transaction. The reserved amount was pending on my card and at the end of the transaction, there was a second pending amount on the card reserved on file. In addition to a third charge on the credit card, I used to check out. The clerk explained it will take six hours for the two transactions to be removed from my card on file. I have rented uhauls in the past and this complete transaction was unorthodox and very unusual.
KIMBERLY DThe UhAul app led me to believe this location had mobile pickup and drop off. The location turned out to be in person. This was not a big problem since I arrived 15 minutes before the location opened. Overall a quick process.
STEVEN DThe owner was late to open the location for pick up, and the truck was dirty on the inside. It also needed some maintenance as there is a severe rattling noise from underneath and the vehicle shifted hard. This wasn’t my location I had originally requested to rent a truck from either. The location I requested had 2 of the same sized trucks in the lot but I was told the night before no truck available and why I had to rent from this location.
ANITA O