Make dam sure the equipment ready for service. The damage wasn't duely noted. Didn't latch down the coupler. Running lites weren't working. Had to take it to Rochester, MN. In exchange for a serviceable unit. I lost valuable time--
Steve G
Pro Power Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hastings, MN 55033
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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At least first of all, fulfill the terms of the contract. My contract indicated a place to drop off the trailer not far from my house, but in the end your office said that I could only leave the trailer in another town that was 25 miles away from me, and also when I booked the trailer, 5 days in advance, but on the last day they called and said that the trailer was in another place 30 miles further from the previous one, so multiply it all by 2 since you have to go in 2 directions, no one warned me in advance that the place to drop off the trailer had changed, and in general I shouldn't care whether there were a lot of trailers at this location or not, I think it's your job to deliver trailers to locations, but your employee said on the phone that it was all bullshit and that the location indicated there was convenient for you didn't matter, like we can't leave it here and that's it!!! Very terrible service, I often need a trailer but I won't use your services anymore and I won't use others I advise you to refrain from using your services!!!!!!
ANDRII PEverything went exactly as expected. It was easy to drive and ran great.
wayne rHave used this location several times. Every time flawless getting in and out. Was helped getting the trailer unhooked and out the door in 10 minutes. Awesome experience.
SCOTT FWe were supposed to pick up the truck at this location, but they did not have it. We then had to drive a half hour to pick up a truck. They had the truck, but not the furniture dollies we reserved. We were told to go to another location in Hastings to get them, because they were available. They were also 25 minutes out of town and did not have them as well. I called multiple times and nobody would assist me after all of this. I was told to call around myself and find them. Really?? Nice customer service. I finally called and asked for a manager. She located the dollies for me, but when I got to my 4th U-Haul location they only had one. We were moving out of state and expected a seamless and stress free experience with U-Haul. It was absolutely the worst service and complete waste of our entire morning running around while we were supposed to be loading a truck and leaving. We never even received an apology. One would think when you book and reserve items, they would be at the location, including all the items. Unbelievable.
jen b