Teresa at the fairgrounds was super helpful and awesome and helped us out even though it was her weekend. U-haul somehow messed up and didn’t have the 10’ truck I reserved at the location so Teresa had to figure out a way to price match a 25’ truck that was way bigger than we needed and made managing it around my rural driveway a bit harder, though it worked. Because of this change, we were asked kindly to take it to cascade for drop off due to maintenance needs, instead of at the location near airport road in Redding which I had originally scheduled online. This was a bit more out of the way for us, and when it came time to drop it off, we were told we went slightly over our mileage and would be charged for that. We went straight to our home and then to the drop off location. So I am wondering if the charge would have happened had we been able to keep to the originally scheduled drop off location. Teresa’s manager told her to tell me that I would receive a partial reimbursement for the troubles caused by all this, which I did not. I recommend this location because of Teresa’s service, but not because of how U-haul managed the availability of trucks etc.
Brindi Y
Trinity County Fair Assn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hayfork, CA 96041
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- 4.0 Average Customer Rating
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Location was closed on Friday - I dropped off the trailer - contacted them on Monday - U-Haul corporate charged me for an extra day even though I had the trailer for only a day.
FRANCIS MTeresa was the one that helped me at this location and she went above and beyond to help me and I appreciate her very much. Very valued employee.
Deborah WIt honestly was way easier then I thought I would be and both the pick up place staff were amazing and friendly. The drop was easier and also friendly.
January AExcellent friendly, helpful, competent, knowledgeable service. Thank you again and again.
Lana C