VERY VERY DISSATISFIED! I had reserved both truck and car dolly for 0900 at the Vestavia Al location near me(like 2 weeks prior). Then UHaul had me go to Homewood location at 0900 for truck but I COULD NOT GET car dolly UNTIL NOON and had to go to Helena, Al for that. Ya'll had me running ALL OVER THE METRO AREA from one side of town to the other! Extremely limited my loading time. In addition, I thought it was QUITE Expensive for basically a one and a half day rental but had to do what I had to do. Should have been total of like $250. Both the truck and car dolly SHOULD HAVE BEEN READY TO GO at 0900.........AND, UHaul should be able to move them around to the location requested(Vestavia) verses me/customer driving all over town.
Dale H
Helena Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Helena, AL 35080
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The employees were personable and a joy to do business with. Highly recommend!
TIMOTHY HDropped off after closing with mobile app. My phone died half way through check in process. I went home and charged phone and came back to finish check in but when I opened app to finish it showed check in complete. Due to the inclement weather conditions I was late turning equipment in. I called and explained what was going on and that I would be late checking in. The person I talked to was very helpful and thanked me for calling ahead of time to let them know what was going on.
Joan GLocation was fine. Equipment was dirty and had broken parts. This was suooosed to be a one way drive but was told at the end of the move that I had to take it back to original location. The cost of the rental for 24 hours was crazy expensive.
Lisa HGreat hob
FREDERICK M