took over 30minutes. to get someone for pickup once I was able to get in touch with them. both ring for service buttons were broken and contact numbers didn't work.
Tony M
Rack Doctor LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hemingway, SC 29554
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Customer Reviews
- 4.0 Average Customer Rating
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Perhaps posting a sign that says" Drop Box" so the customer don't have to guest that a slot, with no signage, is the place to leave the key. Also, post the address/number on the building for visibility. At the time when we returned the truck, we weren't sure if we were at the right location. After searching for a couple of minutes for the address, we found it written on the side of the mail with chalk. However, this experience won't prevent us from using U-Haul again. The customer service was great.
Warren MI definitely will not use this location again. We had a scheduled pickup of 9:00 a.m. unfortunately we were a little late. Upon arrival, no one was there to give us the keys. We tried for over 2 hrs to reach him via phone and text to no avail, called U-Haul directly and got no where. We decided to go back to see if he was there and, he showed up during his lunch from his full time. There was and, still is a discrepancy on the bill. We only drove the truck approximately 21 miles but, are charging us for 123. Allegedly they were having a problem with the computers etc. but we’ve yet to receive a credit for the correct mileage.
MARK SLeave more than a near empty tank. I left about a quarter when I returned, but they charged me 8 dollars for gas even though I left more than I was left. The woman told me to bring it back with the same level of gas. I would like that 8 dollars back. The thing needed new rotators, as they were making noise.
SHAUN CBest place to deal with any of your Uhaul needs.
ALEX K